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Stalham Road
Reviews Summary
4 out of 5 stars
Based on 64 reviews
Review data
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5 star reviews
- 59%
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4 star reviews
- 20%
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3 star reviews
- 6%
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2 star reviews
- 3%
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1 star reviews
- 11%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
I think it is extremely efficient. I have the NHS app so I can order my repeat prescription on there and I get a notification when it's ready to be collected.
never have a problem getting an appointment if you need one. I am so impressed with this surgery.
Really outstanding, everyone is really cheerful.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your positive feedback. To receive these comments really boosts staff morale. We will share this with our team.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your positive comments which always help to boost staff morale. We will share this with our dispensary team.
Nice steady surgery, they answer my questions. It can sometimes be difficult to get an appointment. I'm quite happy, no problems.
Very good, I have been looked after well. You can normally get an appointment the same day if you don't mind who you see.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your positive feedback. We strive to provide a good service to our patients and your comments will be shared with the practice team.
Never had any problems, I was put on a course and it was fantastic. The staff are alert, offering me same day appointments when I need them.
On the telephone the receptionists are excellent but the process of getting an appointment is dreadful.
All the staff are fantastic, just need more. If I need to see a specific doctor I have to wait a long time. Everything else is okay.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your positive feedback. We always strive to provide the best care for our patients. We recognise that sometimes there is a wait for an appointment and we really appreciate your understanding. Thank you again, your feedback will be shared with the practice team.
Getting an appointments is fast, its an easy service to use over the phone. The reception staff are really knowledgeable and friendly. The outcome that is expected to come out of an appointment is what I have gotten.
always listening, helping, and caring. Can get an appointment, I've come out very happy today.
Good. The services I've had, I find the surgery to be very good.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your positive feedback which I will share with the Practice team.
I called the surgery with a stiff shoulder and a receptionist triaged me to a physio at the surgery. I only had to wait two weeks but to be honest I would have rather seen a nurse or doctor.
I didn't feel that I was given a choice. Anyway, I was checked over and given some exercises to do at home.
If things haven't improved in a few weeks I will ask for a proper doctor's appointment.
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Hoveton And Wroxham Medical Centre (Stalham Road)
Thank you for your feedback which I have discussed with our GPs. The most expert person to see you with a stiff shoulder is the physio. Unless there is something unusual about the shoulder, they are the best person to see. If the physio feels that you need to see a GP or other healthcare professional, they will direct you accordingly. The healthcare team is constantly increasing to include physios, pharmacists, mental health practitioners, community connectors, so that patients are signposted to the correct service. I'm sorry you feel that you weren't given a choice, and hope my explanation as to why you were offered a physio appointment is helpful.
Reviews Summary
4 out of 5 stars
Based on 64 reviews
Review data
-
5 star reviews
- 59%
-
4 star reviews
- 20%
-
3 star reviews
- 6%
-
2 star reviews
- 3%
-
1 star reviews
- 11%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.