Grove Surgery

Grove Surgery

Provider: Lime Pharmacy
Address: Grove Surgery, Grove Lane, Thetford, Norfolk, IP242HY

Reviews Summary

4 out of 5 stars

Based on 11 reviews

Review data

5 star reviews

55%

4 star reviews

18%

3 star reviews

9%

2 star reviews

9%

1 star reviews

9%

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Recent reviews

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Anonymous User - Collected By Engagement Team

December 9, 2024

4 out of 5 stars

Very good
It's very good. When I come up they come out straight away.
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Anonymous User

January 13, 2024

5 out of 5 stars

Great service
I've used this pharmacy since it opened and the service has always been excellent even when under the great pressure that comes with dealing with some people . They are always very polite and helpful, and a special shout to the bubbly Hayley who always has a smile and will go out of her way to help .
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Anonymous User

June 27, 2023

5 out of 5 stars

Lovely caring counter staff
I changed to lime pharmacy from Tesco as Tesco never had my or my daughters medication in stock even though I had to pick up the same prescription every 2 weeks. Now it’s ready on time and they are most helpful and kind.

I have had no issues to report and now for the 1st time in ages getting our medication is worry free.
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Anonymous User - Collected By Engagement Team

March 23, 2023

2 out of 5 stars

Lots of Issues
The staff are cheerful all the time, especially the lady behind the counter today. They actually had what I needed today and the prescription was ready a week earlier than expected.

Today is the first time it's worked well in ages. My last 12 visits have had issues.

There's usually always something not there or missing. It's frustrating and I have to come back multiple times to fix the issues.
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Anonymous User - Collected By Engagement Team

March 23, 2023

5 out of 5 stars

Brilliant
I think it's a brilliant pharmacy. All the staff are always helpful. They usually always have my medications in stock. I put my request in and then a few days later I show up to collect it, never have an issue.
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Anonymous User - Collected By Engagement Team

March 17, 2023

5 out of 5 stars

The staff are always helpful
There are no problems. The staff are always helpful. I have no complaints. There are problems with the surgery but not with the pharmacy.
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Anonymous User - Collected By Engagement Team

March 17, 2023

4 out of 5 stars

Polite and professional staff
The staff at the pharmacy are polite and professional, but they need more staff to help them.
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Anonymous User - Collected By Engagement Team

March 17, 2023

5 out of 5 stars

Staff are efficient
The staff at the pharmacy know me, are efficient and order my prescription for me. Nothing could be improved, they are spot on.
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Anonymous User - Collected By Engagement Team

March 17, 2023

1 out of 5 stars

Countless problems with this pharmacy
The staff at the pharmacy are great but there are countless problems with this pharmacy, including missing medication and wrong medication. Most pharmacies are like it though. There have been many issues in the last year. Last week there was a long queue outside and it was chaotic.
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Anonymous User - Collected By Engagement Team

March 17, 2023

5 out of 5 stars

The pharmacy is very good
The think this pharmacy is very good, nothing could be improved.
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