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The appointment on 2 December 2025, which was an annual diabetes review with a nurse named Hannah, was a very distressing experience.

As a wheelchair user, I am often made to feel rushed during appointments. It takes me longer to communicate what I am trying to say, but I was not given adequate time to do so and felt unheard throughout the consultation.

During the appointment, Hannah insisted that I have three blood pressure readings taken back-to-back, which caused unnecessary discomfort ... and distress. No clear explanation was given as to why this was required at that time.

She also insisted that I attend more frequent reviews based on a poor or barely perceptible pulse in my left leg. I explained that this is a congenital condition I was born with, but this information did not appear to be taken into account.

During the foot check, comments were made about my toenails that made me feel very self-conscious and uncomfortable. My feet have been affected by past trauma and abuse, including repeated fractures to my toes, and this should have been approached with greater sensitivity and care.

I was also asked to be weighed using scales that were not safely accessible. The scales did not have a grab rail, meaning I had to let go of my support in order to be weighed. This put me at risk and made me feel unsafe. Disabled patients should not be placed in situations where their safety is compromised due to inadequate equipment or lack of reasonable adjustments.

On multiple occasions the IT on line service's offered by the lionwood medical practice fail to operate correctly. After meeting one of the managers and the provider of the IT services recently I was assured that a thourgh review of the IT systems was being conducted and they were confident that they could provide a much better service. Unfortunately not the case as it turns out. Just today when logged onto their website I received the message," 0pps page 224 cannot be found at the moment." Cons ... equently I couldn't leave a message on line and was forced to send the message via a text. However the practice has never yet responded to any text that I have sent them this far so I don't expect any sort of response. The IT issues have been ongoing for the last three years....

Very supportive, helpful reminders by text about appointments which is good. Booking an appointment can be difficult, they don't allow you to book at reception, you have to do it by phone and you end up in a long queue that moves very slowly. It's a long process which is a shame but they're very good. Good nurses and good doctors. It's nice and clean and the staff are approachable, and the water machine in reception is good.

It is convenient as I live across the road. I've always had a good relationship with the surgery and I know they're under pressure so you have to be understanding. The referral thing they're doing at the moment is rubbish but I've now been shown how to book an appointment online.

9 out 10 times that I want an appointment I get one, even if it does take a while and when I get in I feel like I am listened to.
Sometimes it can be a hassle to find someone to talk to that you want, it can take a while.

The clinicians are really good and helpful when you get to see them.
The reception team are very nice.
There was a prescription line that was very helpful, not sure if it is still in use.
When there was a shortage of the ADHD medication they were really good here as they did not make it brand specific, so if a certain brand was out of stock I could get another, which is not what other people I know experienced.
Getting an appointment can be a bit hard and the new outsourcing of the phoneli ... ne is not really working as they can't see the booking schedule or your notes so all they do is fill in the online form which I can do but it's not helpful when something changes or you have a question. They are all nice enough on the the phone but just not very helpful.

I find all the staff helpful and polite.
I can get an appointment okay. I feel well looked after and I am happy with it all

I've always found it okay, I've never really had any trouble, they've referred me twice to hospital really quickly

I have no complaints. They are very obliging. Sometimes you have to wait a little while for an appointment, I don't really want to wait three weeks, I want the appointment whilst I have the illness.

You can never get an appointment. Due to my conditions I need to see a specialist and I can't get in. I had a procedure done and I couldn't get an appointment to get my stitches out so I had to go to the walk-in centre.
Everything is done online now and I'm not computer literate so I can't access any care as I can't use the online services.