Newton Flotman Surgery

Newton Flotman Surgery

Address: St Marys Close, Norwich, Norfolk, NR151AH
Part of the Long Stratton Medical Partnership.

Reviews Summary

4 out of 5 stars

Based on 40 reviews

Review data

5 star reviews

58%

4 star reviews

30%

3 star reviews

10%

2 star reviews

3%

1 star reviews

0%

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Recent reviews

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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Super-duper
I just pick up my prescriptions here and they're super-duper! I asked to for them to be moved here as they're absolute garbage at Long Stratton. They're so slow there to sort through all the bins and check everything. Here they're quicker and more efficient so there's no queues.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

It's calm
I like getting my prescriptions here as it's much calmer than Long Stratton. I live in Newton Flotman but my appointments tend to be in Long Stratton.
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Anonymous User - Collected By Engagement Team

September 11, 2025

3 out of 5 stars

Can't get an appointment
You can't get an appointment. A fortnight ago I had to go to the walk-in clinic but there were no doctors there. They did help but it hasn't worked so I'll have to go back as I can't get in here. It's useless, I'm not too happy with it all. There's not enough doctors and it's all down to money. They're very nice and talk to you nicely but if they haven't got any appointments, they haven't got any. I sometimes think they don't care about me any more now I'm 80.
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Anonymous User - Collected By Engagement Team

September 11, 2025

4 out of 5 stars

Waited to be called in
The only bad thing was the length of time I had to wait in the waiting room. It was 30 minutes late and I'm supposed to be at work by now. The service when I got in was great and the appointment was easy to book.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

On time and helpful
I don't normally come here but is easier to get to on the bus. They were absolutely brilliant today. I was seen on time and they were very friendly and helpful.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Fantastic
It's my first time here and it's great, they're fantastic. Smiley nurse, smiley receptionist. Friendly and brilliant.
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Anonymous User - Collected By Engagement Team

September 11, 2025

4 out of 5 stars

Glitchy
I have to be honest, it's been glitchy, there's lots of problems. Six months ago I'd get a text every month to say my medications were ready but now we don't. We have to keep coming down to see what's going on which costs us time and money, I travel a lot for work and my husband is self-employed. I've had times where I've been very close to running out and as it's HRT it's important it continues smoothly. I have had nice staff today, the lady was very nice and very sympathetic. It's also a conce ... rn about people being on long-term medications. My husband has to chase his annual blood test and I would have thought there'd be closer monitoring of my HRT. I've had one review in five years. It was with the pharmacist who was actually brilliant and I learned more with him than any GP. Even the female GPs don't have the knowledge or expertise. Often they have to seek advice and get back to you which is good that they do get the right answer but they could do with some specialist training or having a specialist you see. They are very good for women's screenings, they do contact you for those.
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Anonymous User - Collected By Engagement Team

September 11, 2025

4 out of 5 stars

Quick and on the ball
They are very quick and on the ball, I don't have a problem getting an appointment.
I find the staff are very helpful and are working the best they can.
I know the new system that has been put in has been causing some problem for some people but I tend to just pop in and it's no problem.
I ring up for my regular blood tests and get them no problems.
I always try to get them to see me here as it is closer then the Long Stratton one.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Excellent
It's excellent. It's handy because I live here so I can walk it. It would be handy if it opened full-time. I have asked to see a GP here but was told it had to be in Long Stratton as that's where my named GP was. But I was here today for a blood test and it was fine. The pharmacist is excellent here, she's very helpful.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Can't fault it
I can't fault them, got an appointment straight away and from there referred to the hospital.
I find the staff always helpful.
The only thing that was not great was that I found out results on the NHS app 2 weeks ago but still not heard anything from the doctor.
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