Swan Lane Surgery

Swan Lane Surgery

Address: Swan Lane, Long Stratton, Norwich, Norfolk, NR152UY
Part of the Long Stratton Medical Partnership.

Reviews Summary

4 out of 5 stars

Based on 157 reviews

Review data

5 star reviews

71%

4 star reviews

12%

3 star reviews

5%

2 star reviews

6%

1 star reviews

5%

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Recent reviews

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Anonymous User

5 out of 5 stars

An outstanding service from the whole team
I haven’t needed to see a GP in years. I rang and although 17th in the queue the phone was answered within 10 minutes at 825am.

The excellent receptionist listened carefully and gave me an appointment at 1030am with Dr Hodgson who was exceptionally knowledgeable and reassuring. The nurse took bloods while I was there.

The senior receptionist helped me with online access and I can see from my NHS app that my referral was sent by the secretary that morning. Just efficiency in action.

What
... an outstanding team. We are so lucky to have them.

Thank you.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Dear Patient, thank you so much for your feedback on the service you received at our practice. Your kind response will be shared with the rest of the team.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Always very polite and very helpful
I think both sites are great. I feel there are not enough doctors and if you need to see a doctor you need to be quite proactive sometimes to get an appointment.

It is better than it used to be. They have more staff just not enough doctors.

They have a wonderful system with the phones. When there is a queue you can simply press for a call back and they even send a text to your phone to let you know where you are in the call back queue.

I had a telephone appointment today and was prescribed
... some medication which I have just collected from the pharmacy. They are always very polite and helpful.

I am very happy with the doctors overall, we are very lucky.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for taking the time to provide us with feedback on the service you receive at the practice. We are pleased to hear that the phone call system works for our patients too. All comments are shared with our team.

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Anonymous User

5 out of 5 stars

Margaret helpful on Reception - thank you and Carl very professional and helpful
Appointment call back service really good, although it is hard to get an appointment due to demand, Margaret was very helpful after listening to issues and was able to make an appointment with Carl. Carl was very professional, easy to relay my symptoms to and helpful with the next steps.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for your feedback we have passed this to the team.

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Anonymous User

5 out of 5 stars

Blood test whilst bringing my 3 year old.
The phlebotomist was fantastic- her tone of voice and attention to my small child who could have been scared to watch a blood test was incredible. Smiley, calm, friendly and fun!
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for your kind feedback on the service you received recently from our phlebotomist. Your comments will be shared with our team.

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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Once in, all ok, but getting more difficult to get an appointment.
Have recently seen Sam (pharmacist) recently a few times for a drug review, very impressed, kind, thorough, patient and informative, plus added follow up.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for your Feedback. We have noted your comment regarding the difficulty in getting an appointment, and will make sure Sam sees your feedback too.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Very thorough chat with doctor
Dr Addison gave me more than my allotted time to discuss issues and I left feeling well looked after
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for your kind comments on your recent appointment with Dr Addison, we make sure she reads your feedback.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Excellent every time
It's excellent every time we come. I rang for my husband and he was seen the same day. Staff are kind and helpful and I can always get appointments. Its the best place to be when you're ill.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for taking the time to provide feedback on the service you receive at our practice. We will share your comments with the rest of our team.

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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Excellent
Excellent, they're very helpful. Booking long term appointments can be difficult, it took me 3 attempts to see my GP who had actually requested to see me. Otherwise it's great, it's just getting the initial appointment.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for taking the time to provide us with feedback on our service and our appointments. We will share these with the rest of our team.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Nice staff
Lovely. The doctors are very nice, the staff are nice, It's clean and tidy. Can't make it better than it is.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you so much for your kind comments on our staff and the facility, your feedback is much appreciated.

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Anonymous User - Collected By Engagement Team

3 out of 5 stars

Disabled parking
There needs to be more disabled spaces, there's only 2. Or maybe a disabled loading and unloading bay.
  • Long Stratton Medical Partnership (Swan Lane Surgery)

    Thank you for your feedback. We will pass your comments about the disabled parking to our management team.