Lenwade Surgery

Lenwade Surgery

Address: 12 The Street, Lenwade, Norwich, Norfolk, NR95SD

Reviews Summary

4 out of 5 stars

Based on 59 reviews

Review data

5 star reviews

56%

4 star reviews

36%

3 star reviews

7%

2 star reviews

2%

1 star reviews

0%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

4 out of 5 stars

Convenient and good
It's convenient and good. Would be better if I could see a doctor more often. I don't think the form triage system is going that well
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

4 out of 5 stars

Lovely, but booking concerns
They're really good here. Thankfully, I rarely have to come to the doctor's, but I had to the other day. I phoned up and was shocked when reception told me I had to fill the online form out. It told me I had to go to A&E! This didn't seem right so I changed some answers and to be fair they did call me straight away and were very good. I do wonder how older people would get on with it or whether people may not bother to follow-up their health concerns because of the form. They are lovely but I ha ... ve to give it one less star because I'm worried how people might struggle with the form.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

4 out of 5 stars

Nice receptionist
I've been a patient here since I was born. I get forgetful now but the receptionist keeps an eye on me and reminds me of things. Some doctors are better than others, you have a preference, but it's nothing to worry about. There's not really anything to complain about but the hanging about on the telephones seems to get worse. It's just endless pressing buttons and the categories don't quite fit. As soon as you can speak to a person though all your troubles go away. The receptionist is a particul ... arly nice young lady, she's kind and not snappy when I've forgotten anything.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

5 out of 5 stars

Prefer more days open
It's nice we've got an extra Friday afternoon but it would be nice if it was open Monday-Friday. The closed days are sometimes inconvenient if you're working.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

4 out of 5 stars

No digital prescriptions
It's convenient but sometimes them being closed on Wednesdays doesn't help things. It's a real hassle they don't do digital prescriptions. Sometimes it gets lost in the post and you have to start over again.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

4 out of 5 stars

Lovely staff, impersonal booking system
They always treat me quite well. I don't particularly like the online booking system as it seems impersonal. Although when I've used it it has worked quite well. I think it's especially difficult for older patients, which most of them are. The doctors are good and the staff are lovely but I'll give it four stars because of the online booking.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

5 out of 5 stars

Good patient rapport
It's fine, no issues whatsoever. They've got good patient rapport.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

5 out of 5 stars

Very helpful
I came in to get some information and make an appointment for a flu jab. I got what I needed, they were very helpful, no problems at all. I'm happy enough.
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

2 out of 5 stars

You can hardly ever get an appointment
You can hardly ever get an appointment. Generally not as good as it used to be. The receptionist is lovely and it's not her fault that the system is how it is. The care is generally very good
Random Avatars

Anonymous User - Collected By Engagement Team

September 25, 2025

5 out of 5 stars

This place is worth its weight in gold
It's so wonderful to live in a village and be able to walk to the surgery and get an appointment straight away. The doctors actually pay attention to you and really keep up with what is going on with you. It's absolutely fantastic.
I've lived in a lot of places but here there is an absolute ownership, they make sure I have my medications etc. The doctor got me seen by specialists and the whole team came together to find out what was happening to me. Honestly, this place is worth its weight in
... gold to me. They care, pay attention, they're up to speed. The reception are absolutely fantastic.
Showing 1 to 10 of 59 results