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I sometimes go to Mattishall (registered at Lenwade) and I've tended to have the first appointment of the day but it's already running late as the doors open the same time as the appointment. It would make more sense to already be open before patients come in so they're ready to see people.

The implication is that the patient's time isn't as valuable as the doctors.

They're telling people you have to drive down and queue outside to get a same day appointment. I've done this and there's no guarantee you get one.

There's an issue with patient confidentiality, you have to give your name, address, date of birth and also details of why you want to be seen in front of other patients. There is a law about this.

There's some very nice and dedicated doctors but the focus of management is on the niceties instead of the clinical. Patient care and appointment acces ... sibility are the important things.

The medical care when you do get there is excellent but the organisation isn't there to provide that access in a timely way.

I'm a PPG member and things are slowly improving, they've been making changes people have suggested like moving the layout of the waiting room to make it more accessible. There's too much information in there though! We'd like to see something done about people who regularly don't turn up for appointments.

It's a hard thing to deal with but something needs doing. Maybe info in the waiting area about that and the PPG.

We've got wonderful doctors but I think they and the admin staff are overwh ... elmed.

I don't seem to have any problems seeing anybody here. I've not been well lately and everything's gone smoothly.

I've booked to see a named doctor in July however I got an urgent appointment the other week within five minutes. They gave me a letter to take to hospital for fast-track, my husband drove but they were going to call me an ambulance.

My recent appointments were hopeless. They had to make an urgent appointment for me to see a cardiologist, after a month I rang the hospital and they hadn't received it.

When I queried it here, it had been sent to the wrong email! So I had to go back to stage one and wait another three weeks. You always have to double check here whatever they do, so bad in general.

Reception staff just get busy chatting amongst themselves while you stand and wait, I haven't had good experiences here in a lon ... g while. It's very disappointing that they don't seem to have got the hang of it.

I'd like to be able to ring and get an appointment, you're 20th in the queue and can get cut off. You can come in to book but that's not always possible.

The blood test today was fine but took too long to come through, over two weeks. The lady who did it was lovely.

It was fine with the doctor too - she told me to have the blood test and she got me an appointment for an MRI. The doctors and nurses are fine but trying to get an appointment is frustrating.

They need a bigger surgery.

Fabulous! I was referred for an MRI, it was dealt with quickly. Brilliant, can't fault it.

I was not diagnosed properly with a heart condition however all the doctors are nice. They've got it right now after a bit of a battle and I got an apology. It puts pressure on you when you have to fight to get the right help and medicine.

They're excellent, the doctor listened to what I needed and is helping me cut down my medication. You can't get any better than just one minute late, that's spot on!

It has improved over the last few months, but it's still difficult to get an appointment. There's a long wait on the phone queue and when you get through there's no appointments and if I go in to the surgery there's no appointments either.

I think you should be able to book online, there should be a mixture of ways for people to book appointments.