Find your service by name or location

Never had any problems here. Very efficient. I book online, it's much better than the 8 o'clock rush.

Can never get an appointment with the doctor when I want one. We waited 3 hours this morning for them to call us back on the ring back system to get an appointment. Everything is fine once you get in.

Today has been quick and Sammy who took my blood was brilliant. She did what I would expect and was excellent.
However, getting through on the phone is difficult you can be 102 in the queue and the call back system doesn't work. They don't call you back.
The only thing that seems to work here, is the repeat prescriptions.
The reception are under pressure and things need to change. The system needs to change. Since it's been grouped with Falklands Surgery it's terrible. I have seen a GP privat ... ely because I can't see a doctor here.
They are pressurising their staff because the system doesn't work.

When you are seen the service is good. The doctors seem to know what they're on about. You can be on the phone for up to an hour waiting to speak to the receptionists. The wait is okay for an appointment.

No problems during my visit today but getting in is the problem. My boss helps me make my appointments sometimes because I can't do it online myself. To get this appointment I came to the surgery three times before I got it.
The call back system seems to work better and once you are here it is very good. The doctor is very good too.

I'm a dementia nurse so I know how difficult it is for my patients to fill out the online form. I personally find it okay but my husband wouldn't know how to book an appointment so I do it for him. The staff are really nice, they're under pressure.

Can't get an appointment with a GP, only with a nurse, not even a nurse practitioner. I don't use the online system as by the time you've typed it out all of the appointments are gone, its a load of rubbish. I have more success ringing and using the ring back system which is fairly good. Once you actually get to see someone they're okay but it's the fight to see someone.

When I can get in they're very supportive and helpful with your care. They're pretty quick to respond to things and have good reminder via emails, texts and the NHS app. I would give 5 stars if the availability of GPs was better. I think the frustrations for me would be the booking of appointments. There is a 2/3 minute window to get your request through and get a response, but if you miss it then all contact is blocked. When i see a doctor or nurse they are fantastic. I don't really have any is ... sues.

I have a lovely doctor and because of her it's five stars. My doctor is amazing.
People's attitudes matter so much. At a previous surgery the attitude of a member of staff put me off going to see a doctor for years but the attitudes here are good. The doctor is kind and the people on the phone are good. Attitudes are so important.

Getting to see a doctor is the worst thing I find. If you're not dead on 8am or even if you are it's too late to get an appointment. They won't make an appointment for me even a week ahead. I'm usually number 25 in the phone queue at 8am and you can't book at the desk, you have to go online or call. The nurses and doctors, some good, some bad. I want to see MY doctor, and when I ask to see her I very rarely do. I usually see a nurse practitioner or they say that they will get the doctor to ring ... me but it's not normally the doctor it's a practitioner.