Main Hospital

Main Hospital

Address: Norfolk And Norwich University Hospital, Norwich, Norfolk, NR47UY

The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk although some patients are referred from further afield especially to access specialist services.

Reviews Summary

4 out of 5 stars

Based on 888 reviews

Review data

5 star reviews

54%

4 star reviews

22%

3 star reviews

9%

2 star reviews

5%

1 star reviews

11%

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Recent reviews

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Anonymous User - Collected By Engagement Team

May 21, 2026

5 out of 5 stars

Polite but long wait for child's hearing aids
My 8 year old son had it confirmed in March that he has hearing loss but he can't have hearing aids until after his next appointment which isn't until October. He's really struggling in school.
They were polite, and it was clean and efficient when we were in there.
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Anonymous User

May 15, 2026

4 out of 5 stars

children’s ED experience
We had a great service going to children ED. Very quick and finished in half an hour. Staff were all friendly and kind.

Only criticism is we were taken through the middle of ED where all the adult patients are to get to children’s ED. My daughter was already anxious and has phobias around “catching illness” since Covid, plus would be upset if she saw blood, crying, people in pain, drunk adults, people being sick etc. I don’t know why we went that way, when you could go down the green
... CT/MRI corridor and avoid the adult patients.
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Anonymous User - Collected By Engagement Team

April 30, 2026

3 out of 5 stars

Staff very good
I visited A and E and the staff I saw were all very good. The ST2 doctor would get 5 stars. However there are too many departments and I think the patients in A and E need better supervising. There were people needing help and nobody to help them, so I would give this only 2 stars.
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Yvonne Dobbie

April 30, 2026

1 out of 5 stars

DREADFUL
For the second time in 4 months my experience in A&E was dreadful, the first time I was sent home on morphine and no proper examination resulting in a delayed diagnosis of Stage 4 cancer which was only discovered after I paid for a MRI scan. Yesterday I was taken to A&E by ambulance for a blood test and ECG after suffering with chest pains and despite clearly telling everyone I was given chemotherapy a few days earlier and was immuno compromised there seemed absolutely no precautions being take ... n to protect me from infection and after being dumped in a waiting room full of people coughing and snuffling I waited nearly 3 hours for the results of the blood test which I never received, I then had an anxiety/panic attack when I asked would I need to wait much longer and voiced my concerns that I was supposed to stay clear of possible viruses and was told I would be crossed off the list by someone in reception. The whole system seemed chaotic and poorly managed with no consideration for people waiting hours to be seen with no information what was happening
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Anonymous User - Collected By Engagement Team

April 17, 2026

5 out of 5 stars

Long wait for scan but good staff
I went to the hospital with sight issues and was admitted as they said it was a stroke. On the ward, it took four days for me to have a scan. All the media campaigns tell you to act fast with a stroke so I don't understand why it took so long.
The first doctor told me it was a tumour and I'd have to go to Addenbrookes but then another one came and said it was a clot.
However the nurses were very good, and I was connected with lots of different support services while I was there.
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Anonymous User - Collected By Engagement Team

April 17, 2026

5 out of 5 stars

Six stars!
They're fantastic, they give me good feedback about the person I'm looking after, and they work well with our GP. The care on the ward is spot-on. I'd give them six stars if I could!
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Anonymous User - Collected By Engagement Team

April 17, 2026

5 out of 5 stars

Everybody was very kind
I couldn't fault them at all for how they cared for my husband on the renal end-stage unit. Everybody was very kind, all the doctors and nurses. They rang me every couple of weeks when my husband was back home to see if I was OK or needed anything which really goes above and beyond.
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Anonymous User - Collected By Engagement Team

April 17, 2026

5 out of 5 stars

Dedicated, hardworking staff
The staff in the emergency department are dedicated, hardworking and committed. They're up against it but in a genuine emergency they're great.
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Anonymous User - Collected By Engagement Team

April 10, 2026

5 out of 5 stars

Very reassuring
They've been very reassuring. Putting the thing on didn't hurt at all!
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Anonymous User - Collected By Engagement Team

April 10, 2026

4 out of 5 stars

Very good
They're very good, I don't have any complaints. Things take time but I understand that. I could understand all the letters OK.