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Main Hospital
The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk although some patients are referred from further afield especially to access specialist services.
Reviews Summary
4 out of 5 stars
Based on 895 reviews
Review data
-
5 star reviews
- 54%
-
4 star reviews
- 22%
-
3 star reviews
- 9%
-
2 star reviews
- 5%
-
1 star reviews
- 11%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
Department: Accident And Emergency Services
Incredible staff from the ambulance crew, a&e, ward staff all amazing hard working and caring people. We are incredibly lucky to have the NHS, i know a&e is insanely busy but it is a free service and just spare a moment to think of the staff dealing with that day in day out
Department: Gastro
My daughter was expecting a call from general surgery but got one from gastro, they asked her questions but did not give her the opportunity to ask any and just signed her off, now were are confused as should we still be getting a call from general surgery?
Department: Accident And Emergency Services
... day as there were no beds anywhere in the hospital. Staff were clearly overwhelmed and she found the environment chaotic and was not offered help when needed.
Department: Blood Tests
Needed a blood test. Was able to book online, there were lots of slots available. Turned up, the receptionist was lovely and gave me a number. Was seen on time, the phlebotomist was very friendly. Didn't hurt at all and was all done within a couple of minutes. It was very hot in the department but they did have multiple fans going so they were trying to cool the place down.
Department: Gastroenterology
... in July 2024, remain uncompleted to this day despite GP and consultant follow-up.
• After being told "there is no reason we can't get you better" and that follow-up appointments would focus on addressing the symptoms (confirmed in clinic letter to my GP), I was discharged without notice in December 2024 with an IBS diagnosis, with no explanation for why the outstanding investigations were not being pursued.
• The secretarial team are extremely hostile to both me and my GP. My GP's site manager documented in writing that the same secretary accused her of lying, blamed the GP practice for my complaints, and hung up over a clinic letter the department itself had failed to send.
Department: Orthopaedics
I'm waiting for knee surgery which the consultant said he'd do tomorrow if he could but I've got to have a cardio check first, which is a 24-week wait. All in all I've been waiting about four years and it gets worse over time. However, I understand why and I'm happy to wait my turn.
The oncology is brilliant and I can't fault them.
The way they explain everything to me and the speed of appointments is fantastic. They give you choice which is good.
The free parking that you get while having treatment in oncology is good, but hard to get parked during the day, evenings is fine though.
Department: Audiology
My 8 year old son had it confirmed in March that he has hearing loss but he can't have hearing aids until after his next appointment which isn't until October. He's really struggling in school.
They were polite, and it was clean and efficient when we were in there.
Department: Accident And Emergency Services
... CT/MRI corridor and avoid the adult patients.
Department: Accident And Emergency Services
I visited A and E and the staff I saw were all very good. The ST2 doctor would get 5 stars. However there are too many departments and I think the patients in A and E need better supervising. There were people needing help and nobody to help them, so I would give this only 2 stars.
Reviews Summary
4 out of 5 stars
Based on 895 reviews
Review data
-
5 star reviews
- 54%
-
4 star reviews
- 22%
-
3 star reviews
- 9%
-
2 star reviews
- 5%
-
1 star reviews
- 11%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.