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Main Hospital
The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk although some patients are referred from further afield especially to access specialist services.
Reviews Summary
4 out of 5 stars
Based on 938 reviews
Review data
-
5 star reviews
- 54%
-
4 star reviews
- 22%
-
3 star reviews
- 9%
-
2 star reviews
- 5%
-
1 star reviews
- 11%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
Department: Community Diagnostic Centre
The facility is light, open, and welcoming. I like that you are sat in different areas for your health needs. The people were informative, friendly and told me what would happen. I've been at least three times and I can't praise them enough.
My most recent scan took 17 months to come through as I was taken off the list by a consultant at some point - I assume to keep the wait list down - but my GP got me back on. It was quick then and I got my results in five days.
Department: Cardiology
... weak back and after nearly 3 hours in the back of a bumpy ambulance I was in agony. Sunday 2 Aug I waited all day for transport, about 6pm I highlighted my concern about lack of transport and the staff were indifferent . I did get quite forceful and one of the senior nurses saw the gravity of the situation and arranged a blue light to get me to Papworth. I arrived very late in the evening and had to complete all the consent forms when I was very tired. I honestly just signed everything without reading becuase I was so tired. A few days later at Papworth I told this story and it seems I got caught up in some sort of argument between bed managers. That really made me angry and upset especially after having huge major surgery. And why hadn’t the transport been booked???
Department: Eye Clinic
I get on very well here. They've seen me before and they keep on top of my eyes, the pressure has been very good. They book appointments for me and they come through as I'd want them to. I've had a really good service.
Department: Eye Clinic
I've been here before and I've had an operation. I've been here a lot and it's been alright.
Department: Eye Clinic
They're all very good here. People whinge and moan about the NHS but at the end of the day they're pretty good. The medical staff are very professional. I'm waiting for outcomes from an op I had in May and to have the gel removed. Things have been explained but sometimes in 'medicalese' which would be better in more layman's terms. You go home and Google everything then wish you hadn't! The app is annoying but they book appointments for me.
Department: Eye Clinic
I came up here first as an emergency on Saturday after a routine eye test at the opticians. They saw me quickly, there was no waiting and I've got a follow-up today. I'm not quite sure what's happening or what the treatment is but I think that's because they don't know yet, and I'm not worried about that. I can't fault them.
Department: Eye Clinic
I'm happy with what they've done for me, they're good here. They're correcting my eyes with prisms. I have no problems booking appointments. I can't fault them at all, it's marvellous what they can do.
Department: Eye Clinic
Generally the medical staff here are fantastic, it's the admin I have issues with. Getting through by phone is difficult and the mailbox never seems to be empty. It says they'll get back to you in three days but they don't so you keep ringing and ringing. I would have given them five stars for the medical side but I'll have to bring it down for the admin issues.
Department: Eye Clinic
They're very well organised and the staff are nice and friendly. There's a lot of people waiting but that's understandable. I'm taken good care of and I know what's happening at each stage. I was referred by my optician which took 11 months. It's no reflection on here and I don't think it's made a difference on my sight but it could be crucial to someone else.
Department: Eye Clinic
... ise, if I phoned up today he'd see me tomorrow.
Reviews Summary
4 out of 5 stars
Based on 938 reviews
Review data
-
5 star reviews
- 54%
-
4 star reviews
- 22%
-
3 star reviews
- 9%
-
2 star reviews
- 5%
-
1 star reviews
- 11%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.