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My daughter was treated by the Mental Health Crisis Support Team after a severe bi-polar manic crisis. She was referred to them after an A&E visit whilst visiting me so I could take care of her.

The team visited her at home, discussed her condition and treatment openly with her full participation and after some discussion agreed upon the best medication. The doctor was available for phone calls afterwards and the team followed up with phone calls afterwards to see how she was doing.

In three ... days she has had better care from this team than in ten years where she lives in the south of England. We are so grateful.

It felt like they didn't want to help me until the knife was already in my back. I understand that they help other people but not me.

I felt they didn't believe me. They did treat me respectfully but they didn't seem to hear or listen.

My GP is really good though and they are the ones who have helped me the most.

I have been three times now and each time I have felt it has been good. The staff are kind and caring and they have helped me.

Awaited assessment for 6 months following a mOve from hood services in Leics. 2 months more before assigned a care coordinator.

After much ado I finally saw psych about my medication. After a slight adjustment I asked if this could be revisited.

No response again and again. Referred to crisis team who refused referral.

No reason given. My care coordinator is kind but either there is no back up behind her ( she’s on leave) or the rest are My ratings are on tge team as a whole, not her as ... I’m sure she tries.

Complaints achieve nothing. My situation is almost certainly run of tge mill.

My mother is under the Older Adults Team at Chatterton House. In 2019 she underwent a number of investigations after complaining of memory problems and word finding difficulties.

In January 2020 my father who is in his 80s received a phone call from a nurse in the team informing him that my mother had been diagnosed with Alzheimer’s. He was then left to break the devastating news to her.

Alzheimer’s is a terminal diagnosis and I’m appalled the team felt it was acceptable practice to gi ... ve information of this gravity over the phone with no opportunity for discussion or support. Despite making a formal complaint the team at Chatterton house have made no attempt to make amends and offer my parents the support they need.