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Gateway House

Gateway House

Address: Gateway House, Unit 1, Wymondham, Norfolk, NR18 0WF

Reviews Summary

1 out of 5 stars

Based on 1 reviews

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Courtney Joy

September 25, 2026

1 out of 5 stars

Disgusting!
If I could give zero stars, I would. I tried to top myself in May of this year, my fourth attempt that left me needing full medical intervention in order to survive - full ventilation as I would not breathe without it and multiple seizures. When I was discharged from the hospital I was referred here, I have had ONE in-person meeting where I was frankly spoken to like a child and recommended things that were absolutely DIABOLICAL. Things such as that I should hire someone to take me into town for ... a coffee and try to get back into employment - I nearly DIED. I have EUPD, CPTSD, depression and anxiety and chronically suffer and these were the suggestions?! It then went dead on their end after I was promised weekly phone check-ins, since May I've had one in-person (where I was told I MIGHT be taken into the team) and one telephone call that was 'expected' (their written words) to be taken and would be no more than 15 minutes, the woman called and it ended within two minutes and I haven't heard a thing since. The ONLY reason their wait list goes down is because the people who are depending on them, finally succeed in topping themselves. I'll also be reporting this experience to the local MP, CQC and any relevant bodies related to this. You should all be ashamed of yourselves.

  • Norfolk And Suffolk NHS Foundation Trust (Gateway House)

    Thank you for taking the time to share your experience with us as we welcome all feedback for learning and improvement. We are sorry to hear that you have not had a positive experience of our services, and we will be reviewing the concerns you have raised as part of our improvement process. If you would like to discuss your concerns further with a member of our Complaints and PALS Team to see how we may be able to resolve these with you. Please do contact us via email at [email protected] or by phone on 01603 421486. We look forward to hearing from you.