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This service isn't even worthy of one star. I would sooner ram my head into a block of concrete than ask these bureaucrats for mental health support. If I could go back 5 years and avoid "Getting help", I would have. Some of the experiences I have had include, but are not limited to; Gaslighting, Blackmail, wilful ignorance, Forced medication and threats of hospitalisation, blatant lies and misrepresentation to name but a few. I have had complaints ignored, disregarded or so blatantly cherry pic ... ked that I may as well have saved the time writing it and burnt them, at least that would have resulted in something useful. And when they did listen to my complaints, their responses were basically "Oops, sorry"

I have had so many instances of "Wtf are these people doing" that when they do something else sketchy, it doesn't even surprise me anymore.

And that doesn't even stretch to their management, i.e. building a multimillion pound Psychiatric unit... but then closing 2 of the existing units, so much so that they have few beds now than they did. What did they turn the closed wards into? Offices.. Instead of using the dozens of empty buildings on site... oh wait, they seemingly sold those off. It's okay though, the new hospital has a coffee shop!

Despite having multiple mental health conditions totally abandoned by Community Mental Health Team. Despite referrals from GP, Hospital and Social Services after suicide attempts they offer no help. Norfolk should be in special measures and the entire management sacked and replaced

i survived 2 years in that hell hole, everything about it is awful, terrible very lazy staff, when i ask for help they ignore me and when i got bullyed by a worker then rest didnt belive me and just laugh. they only help their favourites. the staff should be sacked and get new ones what do the job. prison is 100% better and fun

Unfortunately my experience at Hellesdon hospital was a very scary one. Know one explained to me why I was there and I honestly thought I was in prison for a crime that I didn't commit. There was a curtain young man who was very crude and made a very rude remark about me.

Wife witnessed three "mental health workers" assess an individual in A&E she had been supporting who was suffering from Psychosis, severe attemots ats self harm and multiple attempts at taking thier life over a 20 plus hour period. A twenty minute conversation took place 45 mins after the individuals last episode of violent self harm and was restrained to protect them.

What did they do? Allowed them to leave!! Stating they were going to kill themselves! Inhumane and an uttwr disgrace. This i ... ndividual has been begging for support.

Has had her neighbourscommunity supporting her. This comes after we have witnessed numerous times the appalling lack of care or empathy shown from the community "Crisis Team" which is also appalling.

Telling people in crisis to "man up" calling them "lazy" have been witnessed. Its at a point of negligence frankly.

I worked in mental health services for over 20 years and I cannot believe what I have witnessed the last few days.

i was an inpatient for 2 weeks at Yare ward. My experience overall was pretty decent.

However, staff need to realise that being there is pretty scary. Through no fault of theirs, people with mild to extreme MH issues are bulked together.

Witnessing some of the behaviours and distress of other patients can be very overwhelming. I am an adult and have lived a bit so was alright as a whole but I witnessed a young girl petrified at the actions of others.

One long term patient whom I know is un ... well shouts and swears constantly . Walks around naked.

Also steals from other patients. Not ideal when you are trying to get well.

Not a huge amount of encouragement . If you stayed in your room all day every day you'd get left to it.

Kitchen staff absolutely brilliant. Nigel one of the cleaners extremely pleasant too.

Tod is a gem as well as Devan .

My daughter is currently in there, and i want her out asap. The ward she is on is disgusting and the staff so far dont care about anything .when she askes for help shes not getting it . She is not eating or drinking as the place is dirty and she got told shes ungrateful by a staff member !

I've always been well treated and they are very helpful

patient stabbed me in head with vape pen and worker harressed me when i was stuck in my room cos had covid- i almost self harmed cos of that, nothing was done about either cos you dont get believed and they lie and only help certain people. i did enjoy going gym and rambles

I suffer from significant hearing loss and they made no effort to make any accommodations for me. They lecture patients about personal safety when the surroundings are totally unsafe.

They need to treat patients as individuals who've had breakdowns and trauma, instead they treat you like all you are is your trauma. There's no compassion or kindness.

While I was there I felt like nobody cared about me. I'm a vegetarian and they served me meat and told me there was no other option.

I think i ... t needs to be shutdown.