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Nsft Patient Advice And Liaison Service (pals)
The customer service team can:
- provide information about NHS and other services
- signpost to specialist services
- listen to concerns, comments, compliments and suggestions
- help solve problems that need quick resolution
- manage complaints
Reviews Summary
1 out of 5 stars
Based on 2 reviews
Review data
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5 star reviews
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4 star reviews
- 0%
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3 star reviews
- 0%
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2 star reviews
- 0%
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1 star reviews
- 100%
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Recent reviews
They really do not liaise with me or clinicians. And the advice-you can make a complaint which will go well over time and then get a sorry for doing this wrong-if lucky…
A waste of public money. And unlike any other PALS.
Perhaps Nsft are so inundated because they’re so bad that they have no capacity to offer PALS.
Just like the rest of the service it’s a service in name only and shouldn’t be associated with the word Trust in any sense.
I needed help communicating with the CMHT who were not returning calls.
Leaving a message gives me no confidence in how or when they’ll help.
Reviews Summary
1 out of 5 stars
Based on 2 reviews
Review data
-
5 star reviews
- 0%
-
4 star reviews
- 0%
-
3 star reviews
- 0%
-
2 star reviews
- 0%
-
1 star reviews
- 100%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.