Nsft Patient Advice And Liaison Service (pals)

Nsft Patient Advice And Liaison Service (pals)

Address: Nsft Customer Services, County Hall, Norwich, Norfolk, NR1 2DH

The customer service team can:

  • provide information about NHS and other services
  • signpost to specialist services
  • listen to concerns, comments, compliments and suggestions
  • help solve problems that need quick resolution
  • manage complaints

Reviews Summary

1 out of 5 stars

Based on 2 reviews

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1 star reviews

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Recent reviews

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Anonymous User

June 18, 2026

1 out of 5 stars

Still nothing except an offer from them to make a formal complaint
They really do not liaise with me or clinicians. And the advice-you can make a complaint which will go well over time and then get a sorry for doing this wrong-if lucky…
A waste of public money. And unlike any other PALS.
Perhaps Nsft are so inundated because they’re so bad that they have no capacity to offer PALS.
Just like the rest of the service it’s a service in name only and shouldn’t be associated with the word Trust in any sense.
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Anonymous User

April 13, 2026

1 out of 5 stars

Why don’t this team answer the phone as other PALS teams do?
I needed help communicating with the CMHT who were not returning calls.
Leaving a message gives me no confidence in how or when they’ll help.