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I usually get on OK at this surgery and some of the staff are really nice, the head of pharmacy is fantastic, she goes above and beyond. However I had a stoma in July and trying to get the surgery to supply the bags is horrendous, there's been problems every time.

In the end I spoke to the manager about my issue and he was very patronising and degrading. He spoke to me as if I was stupid and just kept telling me what was on my notes about it even though that isn't actually what happened.

He ... said it's my responsibility to make sure I have bags, and I do accept that, but when I've done all the things I'm supposed to do and it's still been messed-up I would like it to be sorted out not just dismissed. Also, I was referred over two years ago for weight management and when I called to chase this up I the receptionist told me I was on a waiting list and that my weight isn't an important issue.

I don't think that's right as I know it's not life-threatening but it is affecting my whole health. She then tried to deny she'd said that.

I got in touch directly with where my referral was supposed to have gone and found out they'd never had an email from the surgery. I'm on the list now but will have to wait even more.

My biggest comment is the difficulty in getting appointments, either getting through or getting an appointment before they've all gone. The opening times could be better.

In all honesty I haven't got a bad thing to say, really. The surgery could be open more. It would be a very bad thing to close it. Otherwise, I've never really had an issue. I phone for an appointment and take "the 8am gamble". We get texts, emails, phone calls.

Sometimes there is a delay in being able to get an appointment. There is a lack of continuity in seeing the same doctor.

It's not satisfactory. Four days for a prescription is difficult, especially when the surgery is closed on a Thursday.

I get texts but it's horrendous trying to get through on the phone. Often the appointments have been given out already.

I often get appointments online. Things are improving slowly since C19.

It's not the fault of the surgery, it's the liaison with the ... hospital.

It's fine. Normally when I ring up I can get in with appointments. I do get texts to remind me about things I find it alright. I've never had a problem. I see them when I need to.

It's a good surgery. It's a shame it's not open every day of the week. It's okay for me as I can drive. They're very nice. Very friendly. It's hard to get appointments.

You can't get an appointment here. They've been absolutely fantastic over the years but it's changed so much. The care here is very good. A lot of people miss the doctors here.

I'm here frequently. I find it really good. They're really great. Reception staff are responsive. The doctors always have a follow up plan for you. Same day appointments are good but other appointments are a longer wait. The nurses and doctors are all brilliant.

When it's open, it's excellent. Why isn't it always open? They don't always answer the phone. My wife was desperate for medication and I had to drive to Poringland. The care is beautiful; it's excellent once you're in.

It's been quite good here the last few times I've needed appointments or prescriptions. I didn't have to wait long and I was really listened to. You do see different doctors but that's fine. Overall, I couldn't expect anything more.