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I've been coming here for over 30 years. It's changed. We knew our doctors. Really though, I've got what I needed. I think they're brilliant. I'd give them top marks.

As someone classed clinically 'vulnerable' (due to immunosuppressant medication) prompt and appropriate care is essential. I am so grateful for the team at Old Mill, from admin through the nurses and paramedics.

Initial contact is always respectful and filtered through to the appropriate team member and there are excellent protocols in place to facilitate optimum efficiency and minimize repeated unnecessary contact by ensuring excellent communication and making it easy to make follow-up appts. ... A recent call at 8.

00am was followed by an 11.30am visit with Ian (the wonderful paramedic) and I had commenced medication by 2.

00pm. I have no doubt that this probably avoided a visit to A&E and worst case scenario admission.

The culture and efficiency of this practice should be applauded and replicated.

Went above and beyond to get us seen last minute and very reassuring

It's very good, absolutely fine.

The treatment given to me was excellent. I was able to see a Paramedic, within one hour of calling the reception, which was also professionally managed. I was given a thorough checkup and was given antibiotics to treat my condition. Within days, I made good progress and the symptoms of my c

Overall I would say they've been brilliant most of the time but getting an appointment is a nightmare. If you can get your call in early then you can probably get an appointment on the same day but if it isn't urgent you wait four or six weeks.

I'm lucky it's not too far from my house. The care is very good.

It's gone down I suppose. I've been here 26 years.

One of the worst things is communication. We don't get told when doctors are leaving.

Getting an appointment is difficult. You are hanging on.

Once I was on the phone waiting for 40 minutes. I've seen a paramedic and a phlebotomist recently.

For what I saw them for, it seemed appropriate.

Excellent. I don't have any problems getting appointments. We get letters, texts, telephone calls. Recently I needed to see someone fairly urgently. I had tests but then I saw a different doctor. There was no continuity.

I've been coming here over 30 years. It's changed. We knew our doctors. Recently, I've got what I needed. I think they're brilliant. I'd give them top marks.

It was alright to get in for my last appointment. I previously felt they weren't listening which I spoke to them about and this has improved.

It's generally better, all credit to the staff now. I've noticed there's been staffing changes behind the front desk which has meant an improvement in attitude.

They're more active in their listening now, more responsive to people's needs.