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They've got a ridiculous new system, you call and it goes to a call centre. I called the other day and was told I have to do things online. They did say they could talk me through it but you just feel fluffed off. How do old people manage? My neighbour is almost blind, she can't see forms!
Also I was told to start taking a previous medication again. I put it on my repeat but it wasn't there when I went to collect. It just says 'undetermined'. I can't get through on the phones to sort it out.
I ... did see a nurse practitioner recently who was absolutely amazing. She listened, I didn't feel rushed, she was caring, and very thorough. I haven't seen anyone like her for a long time, she went way above her job. She was brilliant!
I'd give the nurse five stars but with everything else, it's a three.

They really should have a second person on reception permanently. You have to wait 30 minutes just to ask a simple question. Some of them on the desk are rude and refuse to let you speak to a doctor.
I had to change doctor as mine left and then so did the next one. Now I don't recognise any of them.
When you call up you're number 18 or so in the queue. They need more people to answer the phones too, even just for the busy part in the morning, so that's another complaint.
It's no good. I've to ... ld them to their face.

It's really awkward to get an appointment now, especially if you're not computer savvy. They should stop telling people who phone up for an appointment that they have to go online as not everyone can.
Recently I had my hearing checked at a chemists and they spotted an abnormality. The GP confirmed this and referred me to ENT but I feel quite stressed not knowing what sort of abnormality it is. Is it Teletubbies running around in there or is it cancer? It's frustrating and concerning. It's been ... four weeks already and I don't know how long it will be until I'm seen by ENT. I would have liked the GP to give me more information or at least some idea of how worried I should be.
Having said that, I am thankful we have any health service at all. By global standards it's excellent.

The service provided is worse than poor
Complicated means to contact the surgery.
Staffing issues that have an enormous impact on patients
Rude unhelpful staff
Management that are not sympathetic.
No extra support or help for vulnerable patients
If there was another option I certainly world not be registered here!!!

It is so hard to get an appointment to see anyone, it is always a long wait.
The people are okay once you are seen though.

I have been moved across to Orchard surgery from Toftwood. I have been about 3 times so far and managed to get the appointments when I needed them. I did find it frustrating the the Dr had not read my notes properly and that would only talk about one thing, I am a whole person, I got sent for a chest x-ray which I knew I did not need, but I have been sent for other tests.
If you get there before your appointment time you are sometimes seen early.
Everyone has been helpful so far.

I was misdiagnosed there a few years ago which led later to serious health issues and treatments. I have a good doctor now though who I'd give five stars and they are the only one I'll see.

There's one good receptionist who is lovely and the manager is brilliant, she goes above and beyond. Phoning to book is outrageous, you're in a queue for ages and then it cuts you off.

Today I was late no more than 3 minutes and the nurse refused to take blood for my blood test

We're new patients from Toftwood and every time I've seen the doctor they've been very good. The transfer went smoothly. The doctor's very thorough, she's making sure my problems are getting sorted quickly. I've had no problems booking appointments. I'm happy with it so far.

The care I've had here has been very good. Getting appointments can be difficult.