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Swaffham
Reviews Summary
4 out of 5 stars
Based on 43 reviews
Review data
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5 star reviews
- 63%
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4 star reviews
- 14%
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3 star reviews
- 7%
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2 star reviews
- 0%
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1 star reviews
- 16%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
I have had a number of appointments over the past 12 months Relating to prostrate, bowels and other associated issues The use of the consult ability on the website means less pressure on the NHS and a normal speedy response
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Plowright Medical Centre (Swaffham)
Thank you for taking the time to submit feedback on your experience with Plowright Medical Centre. I am pleased that you find the use of the consult facility on the website a speedy way to contact the practice. Kind Regards Emma Pymm Practice Manager
Whilst on the system to make a nurse appointment, I noticed that there was also a linkform to make a flu clinic appointment. I completed the form and submitted it, only to be informed that there were no clinics scheduled.
Why is the linkform still available and no message saying that clinics are unavailable at present before completing the form?
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Plowright Medical Centre (Swaffham)
Thank you for your feedback. Unfortunately, we were awaiting official confirmation of our flu vaccine delivery dates before we scheduled clinics, so were unable to provide a booked appointment at the time of your request. I apologise that the appointment request form was still accessible on our website and the inconvenience this caused this was an oversight and should have been removed. Our Saturday flu clinic dates have now been confirmed dates have now been confirmed. Regards Emma Practice Manager
... ey enjoyed their job unlike other doctors in the area and gave excellent communication. The practice feels very welcoming.
I cannot thank them enough for all they have done.
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Plowright Medical Centre (Swaffham)
Thank you very much for your feedback on the practice and the staff. We are very lucky and proud to have a great team who work hard to support our patients. They endeavour to get the patient the best possible outcome, from booking the appointment to speaking to the clinician. Thank you for taking the time to review the practice and your experience. Emma Practice Manager
Contacted surgery via the email function before 8.00am. Received a very quick reply followed up by a face to face consultation with Valerie at 11.30 the same day. Excellent and very complex consultation putting my mind at rest. Thank you.
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Plowright Medical Centre (Swaffham)
Thank you for your feedback. It is great to hear that our online system works and you were seen in a timely manner. We aim to assess and respond to requests as quickly as possible. Your experience highlights the efficiency of the online system. Emma Pymm Practice Manager
Normally they are very good. They are all lovely in there.
I can't fault them. It's the system that's not always so good.
It is usually 5 star but a recent experience getting an appointment would only get a 1 star rating. However they did apologise and they are normally really good.
it is just that one thing.
The staff are very friendly, not abrupt. I don't usually give 5 star ratings but here I don't know what more they can do. I have been here for 45 years and I don't know how they could improve.
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Plowright Medical Centre (Swaffham)
Thank you very much for your kind feedback. It is always great to hear that patients have a good experience at Plowright. I am pleased we have looked after you well for 45 years. Emma Pymm Practice Manager
It's easy to call and get an appointment. Everyone is so friendly and helpful. I have never had a problem.
It's all good. I came for an annual check. It always seems good. It's all very good.
It's good, it's what I expect. Decisions are made and I'm happy.
First rate as always. Always a top star rating. I've never had a problem.
Reviews Summary
4 out of 5 stars
Based on 43 reviews
Review data
-
5 star reviews
- 63%
-
4 star reviews
- 14%
-
3 star reviews
- 7%
-
2 star reviews
- 0%
-
1 star reviews
- 16%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.