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Everyone listens to you, right across the board, from the reception team to the doctors and nurses. I find getting an appointment fine, I use the call back facility and it works. They were so good when my husband was terminal, they looked after the both of us.

Today i would give 5 stars as it was a pre booked appointment with no problems, the staff were fine and the appointment booked in advance. Generally I find it quite poor as you have to fight to get through at 8am.

I have had blood tests go missing and what is put on the NHS app is not accurate It just seems when you are working to their schedule it's good but when you request anything it is incredibly difficult.

They are totally overwhelmed and it is not good. You phone at 8am and you are 17th in the queue, I have used the call back but still not got in.

I have just popped in to collect a sample bottle but the queue is so long and taking ages I have given up. I think it is just getting worse, my annual review was 2 month late and my wife is also a good few month over due for her asthma and thyroid checks.

Once you do get to be seen the doctors and nurse are nice .

It would be nice if they could answer the phone a bit easier, this is a problem any time during the day. I was nearly an hour holding on the phone with a query the other day but it was resolved when they answered.

Apart from that I've been delighted with them. Everything is done well, they test me regularly and tell me when I need to come in.

The doctors and nurses are really good. Not all of them but a couple of the reception team could show some more compassion.

I really do not like having to tell them what is wrong with me. The appointment system is just wrong, I had a doctors appointment on Monday and was told I needed a blood test, but I could not book it on Monday, had to phone today at 8am.

I was 13th in the queue when I phoned and did use the call back function and did get an appointment but why could I of not booked it w ... hen I was there on Monday, it's not an emergency appointment.

It is a good surgery, it's just the appointment system that lets it down

I have been coming here 1 or 2 times a week for the last 3 years. They actually listen to you and the staff are really helpful.

I brought up a concern about something that I felt had been missed and they sent me back to the hospital. I find it pretty easy to get an appointment as long as I am well enough in the morning to wake up and phone, If I am not I am sometimes able to get one online.

I have been a few surgeries and this one I am happy to stay at.

Today the person on reception made a real effort today and I am very impressed. She took charge and rather then telling me to phone back later she said she would look into it, talk to the doctor and call me back.

She looked, acted and sounded so professional, I think her name was Claire. It's the first time I have received this level of service and it is so much better.

I came here today to drop a repeat prescription off as the online system was playing-up yesterday. This does happen sometimes but it normally rights after a day or so. Other than that I'm quite happy.

I like the surgery, I've never had any problems. I phone up at 8am and I normally get an appointment with the doctor I'd like to see which is great.

The waiting time isn't too bad when you're here. The reception staff are great, always helpful.

Referrals are made when needed. I'm happy with the practice, I think they're fantastic.

It's been good today, I didn't have to wait long and got what I needed. I got a 111 referral yesterday and this all worked well.