Healthwatch Norfolk

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Thetford

Thetford

Address: School Lane, Thetford, Norfolk, IP242AG

Reviews Summary

3 out of 5 stars

Based on 4 reviews

Review data

5 star reviews

0%

4 star reviews

25%

3 star reviews

50%

2 star reviews

25%

1 star reviews

0%

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Recent reviews

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Anonymous User - Collected By Engagement Team

May 12, 2025

4 out of 5 stars

Big queues
There's not enough staff and there's always big queues.
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Anonymous User - Collected By Engagement Team

May 12, 2025

3 out of 5 stars

No privacy
It's very good here but the one thing that's a pain is there's always a queue and there's no privacy - you can hear what patients are saying.
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Anonymous User

April 18, 2024

2 out of 5 stars

Queues and slow service
Today I went to the pharmacy to collect my prescription medication but it was not ready. The prescription had been put in online 6 days (4 working days) previously and was asked if I could come back tomorrow as the prescription had only reached them the day before.

That would be 7 days from when I put my prescription in. There is always a queue when visiting this pharmacy and the service is very slow.

To be asked to come back the next day means a wasted journey and having to travel in to wai ... t in a slow moving queue again. I'm sorry, I expect the staff are working as quickly as they can, but the service needs improving.
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Anonymous User

April 2, 2024

3 out of 5 stars

Pharmacy very polite but very slow
I queued for 30mins to collect my sons medicine and was then told they don’t have it. A phone call to say they don’t have my sons medicine would have been nice then I can go and explore other pharmacies instead of wasting 30mins queuing.