Thetford

Thetford

Address: The Surgery, Chapel Street Shipdham, Thetford, Norfolk, IP257LA

Reviews Summary

4 out of 5 stars

Based on 57 reviews

Review data

5 star reviews

67%

4 star reviews

21%

3 star reviews

5%

2 star reviews

4%

1 star reviews

4%

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Recent reviews

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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Dispensary not as good
It's alright, not as good as it used to be, the dispensary isn't as good, it's gone down in the last 18 months. Medication is often not there. Everything else is alright.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Very good
Always very good. I can't understand why people would complain
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

No complaints
Very good, no complaints. I can get an appointment when I need it. Everyone's very pleasant. They've always been alright to me. The fact it's a dispensing surgery is useful.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Understanding staff
I love it. I suffer from health anxiety and all the staff are really understanding here.
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Anonymous User - Collected By Engagement Team

3 out of 5 stars

Dispensary has improved
I've only seen a doctor a couple of times in the last few years, but when I have it's been good. When I bring prescriptions in for the dispensary though the medication would never be ready. Things have improved lately, the dispensary was chaotic but it's been better since summer.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Very helpful
Brilliant. Where I was before was diabolical. I can get appointments when I need one and they're helpful. I get everything I need.
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

All okay
I've been a patient here 30 years. It's okay. I never know who I'm going to get when I ring up, but it's all fine.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Never had any trouble
I've never had any trouble here, no complaints. I was transferred from Watton and it was the best move we've made.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Always been good
I've seen the doctor today and it went well. I made the appointment on the app at 3am so you can't get easier than that, and this is a typical experience.

I've never had a problem although they don't take cash now in the pharmacy which is a pain. There's a lot of older people who might prefer to pay cash too.

Sometimes prescriptions get in a muddle and now you can't ring about them, you have to come up. Other than that they've always been good.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Excellent service
Excellent service, really good. It's all done in a nice friendly way, it makes you relaxed.

There's no problems here. We got all of our questions answered, it's good.

We used to be at Watton but we got moved here and it's the best thing they could have done. We called this morning for an appointment and we're here now.

Every surgery has their problems but this was seems to be able to fix theirs. They're all so friendly from receptionists to everyone else, it's like coming to see family.
Showing 1 to 10 of 57 results