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They're pretty good to me, I've been with them for years. When I need to see them I go online to say what I want and they get back to me within a day. I see a COPD doctor there who I think is a specialist.

The service has improved since my diagnosis. I think it is better than before.

I used the online system to try and get an appointment. The responses from whoever is on the other end were unhelpful to the extent that I hold a reasonable belief they do not want me bothering them with my issue.

The responses did not even seem to relate to my queries to be honest and they provided woefully insufficient information on what to do to be able to get an appointment.

Every time I tried to ask a question to the reception on the online web page after 13.00, it does not give access due to high demand.

I’m thinking of going to the clinic and observing what kind of demand is so high that the patient can’t even ask a question.

By the way, is anyone looking at these reviews? Or is it just for show?

Every time I go to make a appointment iam given the messages no more capacity for firms to be submitted today I basically don't have a GP anymore

What is the point of an online booking service when it only operates when you care to be open. Closed for training between 13:00 and 17:00 yet when I tried to contact you at 11:05, you would not accept my request for an appointment, because you would be closed at 13:00.

I had been suffering with some pains in my tummy for over a week and was able to get an appointment at Southgates (although my nearest GP is South Wootton). I saw Dr Safi who was actually 15 minutes early with my appointment, maybe someone wasted his time by not turning up! lucky for me.

Dr Safi was kind and patient. He had read my notes and continued to do so whilst I was in the room.

He didn't rush me and I didn't feel uncomfortable at any time. Between us it was decided on antibiotics (fo ... r an existing condition and it being the 21st Dec).

I also had a blood test. Dr Safi rang me after Christmas to advise of the results and to see how I was, he said if at any stage I was in discomfort or unhappy he would be happy to see me again and not to hesitate in contacting him.

This was a really positive experience as usually you get passed from pillar to post within the surgery. It was actually nice to see a Doctor although I am not ignoring the qualifications of a Practice Nurse.

I am quite happy to offer this feedback as I have been quick to criticise in the past.

my repeat prescription has been cancelled , try to make an appointment but you cannot accept any new appointments . no medication for heart condition and no solution , see you in the next life

Letter stated to ring surgery for Health check, rang, told to go on web, go to appointments, can't make unless you have existing condition. Gone round and round website - nowhere has anything to say except we are busy (yes on a Friday afternoon...

I bet). Rang phones, never answered, again said busy.

The one time I went into Southgates surgery and sat in waiting room, 3 ladies were on reception, and all chatted about out of work stuff, and never once answered any phones, that kept constantly ... ringing. No wonder the NHS is in a state - badly managed.

I cannot seem to be able to leave the right information, the doctor left me 2 messages