Healthwatch Norfolk

Find your service by name or location

Kings Lynn Hardwick Road

Kings Lynn Hardwick Road

Address: Sainsburys Scania Way, Hardwick Road, Kings Lynn, Norfolk, PE304LR

Reviews Summary

2 out of 5 stars

Based on 3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

67%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Leave A Review

Recent reviews

Random Avatars

Anonymous User

June 18, 2021

1 out of 5 stars

Deaf refused an interpreter
As. Deaf patient whose first language is BSL, it is my right under the Equality Act to have a BSL Interpreter, the NHS Accessible Information Standards also states my preferred language should be used Specsavers refuse to get a BSL Interpreter in.

They insist on using a virtual interpreter via an iPad. So while my eyes were being tested they had another member of staff holding an iPad up, their arms ached so then the iPad slid out of my view.

The interpreter on screen couldn’t see because ... of the lighting and I couldn’t see them either. Changing focus from my eye test to squinting at an iPad cross the room gave me an awful headache.

Specsavers refuse to meet my needs. Impossible.

I have a friend writing this for mad as I use Sign Language.
Random Avatars

Anonymous User

December 16, 2020

1 out of 5 stars

No Deaf access
Refused to supply BSL Interpreters for profoundly Deaf patient. Insisted on using iPad with a video interpreter, held iPad in front of Deaf lady's face then asked her to read chart.

They kept lifting the iPad up and down throughout the consultation , impossible to focus on a bright screendark room. Unable to communicate effectively.

NHS Accessible Information Standards states patient should be asked their communication preference. Specsavers ignore this and refuse to comply.

Why isn’t th ... e NHs contract taken away from them?
Random Avatars

Anonymous User

October 9, 2020

5 out of 5 stars

Fixed broken glasses
My father in law had a nasty fall this week and broke his glasses I called the store and explained what had happened they gave me an appointment for later that morning when I arrived the staff were fantastic and also the lab manager the glasses couldn’t be fixed but they transferred the lenses into a new set of frames all this in less than 15 minutes we are so grateful to them Although he is still in hospital my father in law can now see Thank you so much all at specsavers Hardwick