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Newmarket Road Surgery

Newmarket Road Surgery

Address: 7 Newmarket Road, Norwich, Norfolk, NR22HL

Reviews Summary

3 out of 5 stars

Based on 3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

33%

2 star reviews

33%

1 star reviews

0%

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Recent reviews

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Anonymous User

5 out of 5 stars

Great Response 8324
First contact, triarge, affirming phone conversation about my issue, with Dr Churchman, decision, with which I feel fully involved...... both reception staff very helpful ( on the phone and at Newmarket Rd.). Thank-you
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Anonymous User

2 out of 5 stars

Today I hv bn seen by a ‘Physiotherapist’
-No clinical uniform or badge identifying person, position, role. -No introduction.

-I had a spinal examination fully clothed through my vest. -I was very assertive (also pulling a face) stating …”I am NOWHERE near being pain free,”… because my intention was to be taken seriously.

They told me to stop being aggressive. I don’t think they have ever experienced verbal aggression, my statement was forceful and without poor language.

-I would like to respond with …”stop being so ... crap”…as that was my service experience.
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Anonymous User

3 out of 5 stars

Was brilliant service, now bad communication
For 23 years Newmarket Surgery has offered exceptionally high care from GPs and receptionists, even when busy and hard to get an appointment. Now there's no phone line and its so frustrating - I can't even discuss a time offered to see a GP.

I was given a 3 week wait for an 8.30am phone consultation; when I wrote back (because you can't talk to a human anymore) 3 days later I was told sorry you now need a new date, that date is now full.

The new date is 5 days later.! So it will be over 3 we ... eks for a phone consultation with a doctor not of my choosing (that GP is great but I started treatment with a different GP and would obviously like to see the same one, to follow up).

Other GP practices in Norwich are answering the phones, why not St Stephen'sNewmarket Rd? There's almost no Covid in Norfolk and the practice is acting as if we are under seige. To not let patients speak to a receptionist is incredibly poor.

I'm not just disappointed, I'm dismayed.

Let us talk to you!!