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I told them I didn't feel well and they recommended physio however my arm became so swollen and painful I went to A&E and it was found to be arthritis which I've probably had for years, and physio wouldn't have been the right thing. I had problems with my knees years ago and looking back now that was probably due to arthritis.

I had critical illness cover which ran out in December last year so I'd called the surgery in November to double-check I definitely had no conditions. They said I didn't ... so I let it lapse and then found out I've got arthritis and I'm not covered.

I told the surgery I wanted to complain, a lady spoke to me and said they'd been busy but they're dealing with it. I've not heard anything else from them and it's been months.

Everything is a battle although there are some good staff.

I had a lump behind my knee for a long time and was told to self-refer to the physio who I never heard from. I went back in to the doctors two more times, eventually I was told it was thrombosis and to go to the hospital.

I had a scan and was prescribed medication for six weeks and told the GP would decide whether it should continue, they didn't. I've got more pains in my leg and a lump but I'm put off going in as I feel like they're just going to tell me to take paracetamol like they did befo ... re.

I've got other things I need help with but I get worried about trying to book the appointments and I'd need a lot of them because they don't let you talk about more than one thing at a time. I did have a good experience in December where I'd badly cut my leg.

I went to the surgery just before it closed and the paramedic cleaned me up and sorted it out. They were absolutely lovely.

Everything's alright here.

I find them very helpful. I can get seen when I need to, they're good to me. The National Health Service has been good for me.

On the whole I personally find a way of working with it, the system. I know how to get on the internet but I don't always have access to it if I'm away from my laptop when I'm at work.

I do find when I come down, on the whole, the receptionists are very good. Sometimes I get sent links for prescriptions but I prefer when they do them for me.

Like most people, the frustration is when you'd like to see somebody face-to-face and that's not always easy. The forms aren't always easy to find, they ... changed the website but I've got used to it now.

I have to say when I do get a call or I come in mostly I've had the response I needed. I had had an issue with my face for a couple of months which I tried to self-medicate but I think this made it worse.

I'd spoken to the pharmacist who said to see a doctor but because of issues getting access I didn't.

Very good, I can see a doctor when I need to. There's nothing they could do better.

They're very good. It's got better in the last two months - the staff have changed - the people are now very different and friendly.

Sometimes when you try to see the doctor you're told to call back the next day and sometimes they want to do it over the phone. As English is not my first language, this is more difficult for me.

I worry a lot about my health as I had a stroke last year and was in hospital for five weeks, I don't want that again. I don't just come to the doctor when I don't nee ... d it, I'll try things at home first so when I do need a doctor I would like to actually see one.

I'd been coming for eight months about my blood pressure, they didn't get it under control and I had a stroke.

They're fine, I normally use the online thing to make an appointment and I love it - sitting on the phoneline for hours is a pain. The form is open all the time.

I was seen early for my appointment today as they were free. I popped to the Healthy Living Centre and came back which I don't mind as I'm happy everything was done in one morning.

Today was brilliant but there are occasions when I get a little bit frustrated. I know Covid changed the way we look at things, sometimes getting a face-to-face appointment is difficult.

Talking today to the nurse helped me feel better, gave me reassurance. I've had phone appointments in the past and you sort of get what you want from it but unless you make notes ahead it can be hard to get all your information across.

Also they can't see your problem over the telephone, they can't understan ... d properly what the problem is. We all have to accept the way the world has changed.

I've got no problems at all, they've been very good for me. They follow through with enquiries.

I'd asked about the RSV vaccine and there were no appointments left but they called when they did have some. I've had a referral for my shoulder too.

They're all lovely, the receptionists are very good and very helpful.