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My elderly mother was ill with her chest. She's had lung cancer and half her lung has been removed, she's prone to chest infections. I rang and asked for help and the doctor called back and said antibiotics wouldn't be beneficial. Every time you go it's always just a nurse you can see.

It's a rubbish system to book. You have to call at 8.30 then they call you back after. Waste of time.

Had bloods done by a healthcare assistant and her nails were absolutely filthy all dirt under them, it actually made me feel sick. Surely the number lesson taught is hand washing and clean nails? Or is this a thing of the past.

It's alright for me. They are usually on time and efficient, occasionally not, but to be expected. I phone to make my appointments and it seems to work fairly well. I was not able to get an appointment for my wife today but they are going to call back later. It's just a lot of backwards and forwards.

It's fairly good. I usually get an appointment and they are on time.
I've not really had any problems.

They're very friendly but no-one likes the system of getting appointments. A lot of people don't bother phoning up as it's too much hassle.
I had to go on blood pressure tablets and be monitored but not once did I see a doctor face-to-face, and it was lots of different people. All the appointments seem to be on the phone.
I can't fault them for my recent interactions, they deal with things to do with my cancer really quickly but it should be like that for everyone. Somebody could also have ca ... ncer and they don't know it because they haven't been seen.
I used to call the old doctors here by their first name but you have no relationship with them anymore, it's always a different person. You have to tell your whole history every time and it reduces your confidence in what they can do. They don't know me either. I know they're busy but I don't think you can treat somebody when they're just a name and number. There's no emotion involved now.

They're very helpful here, reception is always helpful. I'm not too keen on ringing up at 8.30 though. There's massive queues then the appointments are all gone and you're told to try again at 1pm.
I can't book online anymore on their website as the passwords won't work. I've been given three different ones to try. You can't bypass the password bit to get to the appointments section now.
I would have given it five stars if not for the appointment system.

Spot on, things work well. Everything is pretty good for me. I usually get appointments when I need them and the staff are brilliant.

Everything is alright, they are doing well. It is frustrating that you don't seem able to get a face to face appointment, but they are always very helpful.
You can sometimes get an appointment but not always face to face which is our preference.
I know it's not just here but the health service seems disjointed. You get blood tests ordered twice from different people and the hospital and doctors don't seem to work together.

I have seen the nurses recently and they are quite good. I get a regular appointment to have a blood test.
When I do need to see someone else the queue on the phone is is a long wait. I only have a landline and when I saw my bill I realized that one call to the surgery waiting for them to answer had cost me £10.
One day when I heard I was in a long queue I decided to hang up and not bother.