Watton Medical Practice

Watton Medical Practice

Address: Thetford, Norfolk, IP256FA

Reviews Summary

2 out of 5 stars

Based on 158 reviews

Review data

5 star reviews

18%

4 star reviews

15%

3 star reviews

11%

2 star reviews

11%

1 star reviews

46%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User

July 2, 2025

1 out of 5 stars

Complaints
I made a written complaint to this practice and followed all their rules. They stopped my diabetes medication without warning.

When I complained about it I was kicked off the register. I no longer have a doctor.

I have tried to get this sorted through all the proper channels but no one is listening, now I am just waiting until I get so ill that I am forced to take a hospital bed.
Random Avatars

Anonymous User

July 2, 2025

5 out of 5 stars

Fantastic Nurse Experience
I recently took my toddler for his Pre school booster injections. Nurse Michelle Moncur was fantastic, what a lovely, friendly nurse with fantastic bed side manner. She was so kind and really engaged with my little boy. Thank you once again Watton Medical Practice for being great.
Random Avatars

Anonymous User - Collected By Engagement Team

July 2, 2025

1 out of 5 stars

Very poor
I'm not impressed, I signed up as a temporary patient while I'm in Norfolk for a while. I had an appointment with a GP, I think it was a locum, I felt disrespected.

It was very rushed and it wasn't informative. The doctor seemed unprepared to discuss things with me, it felt very poor.

The reception staff today were brilliant though, I'd give them 5/5.
Random Avatars

Anonymous User - Collected By Engagement Team

July 2, 2025

5 out of 5 stars

Excellent
Very good. Excellent in fact. The service I get is very good. I saw a nurse today. It was easy making an appointment. I'm generally happy.
Random Avatars

Anonymous User - Collected By Engagement Team

July 2, 2025

4 out of 5 stars

They try their best
They do the best they can in the circumstances, we have a growing population around here and a lot of elderly people. Demand outstrips supply.

It is difficult because they only have on the day appointments. Yesterday there was only one receptionist on and it's too much for one person, elderly patients can't queue for too long.

Today was good for me though, they're very nice and very approachable, and I got everything that I needed.
Random Avatars

Anonymous User - Collected By Engagement Team

April 9, 2025

1 out of 5 stars

Two week wait for appointments
I went and saw the doctor three weeks ago and he referred me for an x-ray on my back but the NNUH and Bury St Edmund's won't do it. The doctor told me to get back in contact with them to look at my options but now i can't get an appointment at the surgery.

I had to wait ages on the phone to be told there were no appointments for two weeks and that they couldn't phone me to discuss it. There are lots of elderly people on the estate who are having similar issues.
  • The Breckland Alliance (Watton Medical Practice)

    Dear Patient We are very sorry to hear of the difficulties you have raised in regards to booking an appointment. We do have on the day and routine appointments available each day, however depending on demand, these may be filled quickly on our busier days. I hope you have now booked an appointment, if you are still experiencing difficulties, please get in touch with our Patient Services Manager. Kind Regards Watton Medical Practice

Random Avatars

Anonymous User

March 4, 2025

5 out of 5 stars

I have had no real problems.
I have just given a blood sample for checkingy diabetes. Lovely nurse eager to help.

Last week I emailed to chat with a doctor and a telephone call was arranged and then upgraded to a face-to-face and my problem was sortedby a doctormedic, don't know which, who had time to talk and didn't make me feel I was wasting his time. I feel at busy times another receptionist would be beneficial.
  • The Breckland Alliance (Watton Medical Practice)

    Dear Patient, We appreciate you taking the time to share your praise and feedback with us. It's always good to hear when things have gone well, your praise has been shared with all the staff. Many thanks Watton Medical Practice

Random Avatars

Anonymous User

January 23, 2025

1 out of 5 stars

False blood test invitation.
My wife received a blood test invitation with date , time and nurse's name. On arrival she was told that there was no appointment.

She now has an invitation to make a second appointment on line. On doing so, she was told that no sessions were available.

She will now try a phone call to your infamous surgery. she is now 12th in the queue.
  • The Breckland Alliance (Watton Medical Practice)

    Dear Patient We are very sorry to hear of the problems you have raised in regards to your wife's blood test. We hope this has now been resolved, but if not, please contact the practice and ask for the Patient Services Manager who will be able to look into this further for you. Kind Regards Watton Medical Practice

Random Avatars

Anonymous User

December 5, 2024

5 out of 5 stars

We are grateful for how professional and approachable the doctor was during the appointment .
My son was seen by Dr Taiwo for a check up. My son wish to share his feedback as it was a pleasant experience ,,Dr.

Taiwo is a cool dude, very calm and he made me feel at ease and safe,I liked the fact that he spoke with me.

If I will need to be seen by a doctor again I would like to be either Dr Taiwo or Dr Tobi,,
  • The Breckland Alliance (Watton Medical Practice)

    Dear patient Thank you for your positive feedback, we are very pleased to hear of your sons recent experience with Dr Taiwo. His kind words have been shared with Dr Taiwo and all staff at Watton Medical Practice. Many thanks

Random Avatars

Anonymous User

August 5, 2024

5 out of 5 stars

Outstanding experience
I have visited the medical practice last week due feeling unwell. I got appointment in the same day and the care received was outstanding, a very thoroughly check and the clinician has made me feel at ease.

The treatment received was spot on with quick improvements in my health and wellbeing . I am very thankful for the medical practice, the doctors and all the staff , their care allowed me return to my usual self and get back into work .

Thank you .
  • The Breckland Alliance (Watton Medical Practice)

    Dear Mr Nedelea Thank you for your feedback. It's always great to hear when things have gone well. Your positive words will be shared with all our staff. Many thanks. Watton Medical Practice