Watton Medical Practice

Watton Medical Practice

Address: Watton Medical Practice, Thetford, Norfolk, IP256FA

Reviews Summary

3 out of 5 stars

Based on 186 reviews

Review data

5 star reviews

21%

4 star reviews

15%

3 star reviews

12%

2 star reviews

10%

1 star reviews

41%

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Recent reviews

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Anonymous User - Collected By Engagement Team

July 7, 2026

3 out of 5 stars

Near impossible to get appointments
Near impossible to get appointments, I couldn't get an appointment for today so I have to come back at 8am tomorrow for a follow up. once you're in it's pretty reasonable but follow up is poor. They should be more accessible, you come here because you're ill and then they tell you to wait 2 weeks, you could be bloody dead by then.
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Anonymous User - Collected By Engagement Team

July 6, 2026

5 out of 5 stars

The services here are great
When you get to see them they're professional, polite, lovely, and do the job, no problems. I'm happy to wait for an appointment but sometimes the receptionists can be a bit short and sharp for no reason, but they do a good job and it's not all of the time. The services here are great and everything is brilliant.
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Anonymous User - Collected By Engagement Team

July 6, 2026

3 out of 5 stars

Generally they're okay, it's just trying to get appointments.
You have to go online to do everything and I get lost online, it's so confusing. You have to do everything online, you can't phone, and when you do speak to someone on the phone they can be sharp with you. Generally they're okay, it's just trying to get appointments.
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Anonymous User - Collected By Engagement Team

July 6, 2026

1 out of 5 stars

Generally not had a good experience
Lots of bad experiences with my kids. I've tried to raise complaints but no luck. I don't expect much.
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Anonymous User - Collected By Engagement Team

July 6, 2026

5 out of 5 stars

It's just there when we want it
It's just there when we want it, getting appointments is alright, I only really come for annual check ups. They're good for prescriptions, the pharmacy is just across the road from he surgery.
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Anonymous User - Collected By Engagement Team

July 6, 2026

3 out of 5 stars

Long wait times
The waiting times are a bit long to get in, and the appointments can be a bit later than usual. Apart from that it's not bad.
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Anonymous User - Collected By Engagement Team

July 6, 2026

3 out of 5 stars

We cope
I have no problems here at all but you have to wait to get an appointment and it can be weeks or months trying to see anyone. I use the online form. In the past it has come down to us calling 999. I'm lucky to have my husband to look after me, we cope and that's about it.
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Anonymous User - Collected By Engagement Team

July 6, 2026

2 out of 5 stars

Unhelpful
There's no follow-up at all. Most of the time they try to fob you off, it's literally impossible to get a doctor's appointment. It even takes three weeks for phlebotomy. The doctors change every day so you don't know who you will speak to. They're not helpful at all and neither are the receptionists.
If you fill in the online form you get a message by 9am telling you to try again tomorrow as they're full. So you come down but you can't get past the care navigators. They think they're doctors b
... ut they should not decide what should be done. Doctors have studied for ten years.
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Anonymous User - Collected By Engagement Team

July 6, 2026

5 out of 5 stars

I've got no complaints
It's all been absolutely fine, I've got no complaints. I know people complain about the phones etc., but I've had no problems.
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Anonymous User - Collected By Engagement Team

July 6, 2026

5 out of 5 stars

They come second to none.
Pleasant, smiling, efficient, they come second to none. If I need anything they give it me, I'm very pleased with them. No problem really, I can't really say anything bad about them.