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The easiest way for me to make an appointment is to go in person. I do live close by and it's better than waiting on the phone for ages.

Mostly the surgery is good. You can wait for a long time in a queue for them to answer the phone, sometimes it's 40 minutes but once you are through they are usually very helpful.
There was one exception, when I called because I add a sore foot and because as a diabetic I knew it was important to be careful with my feet. I asked if I could see or speak to someone and they said the nurse would call me back. Eventually the nurse called at 4pm and said it was now too late to see me.
It was a Fr ... iday and I didn't want to wait over the weekend. I had to press the nurse to make me an appointment and I did get to see a paramedic at 6pm. The paramedic was really good and and prescribed me some antibiotics to take if the foot got any worse.

I've been a patient here for about 11 years. In the past it hasn't felt as slick and professional here but things have improved more recently. I've found the reception staff to be very helpful. All in all the surgery is fine, just a few little niggles.

Prescriptions suddenly stop and they don't tell you about it. My wife has several health reviews but they won't offer them at the same time. There are seemingly so many different departments that don't seem to talk to each other. We have a general lack of confidence in the surgery.

Can’t get any appointments. In severe pain and being sick was told they can’t do anything cause my pain relief is too high. Then told cause I’m under pain clinic go to them instead. It seems if u have medical condition they don’t want to know. Its not the first time this has happened and it probably won’t be the last

Firstly couldn't get an appointment while struggling to breath, then told to go pharmacist, I then questioned this, and they said that was wrong, eventually get an appointment with a nurse, who said she couod hear stuff on my chest but my chest is clear, she told me to take PARACETAMOL to help with my breathing !!!??? And that PARACETAMOL reduces inflammation, I'm not medically trained like the nurse is supposed to be, but I know both these statements are false. She should not be giving medical ... advice.

Watton Medical Practice treats Adults with Autism, ADHD or Specific Learning Disabilities really poorly. Watton Medical Practice fails to communicate effectively and clearly with Hospitals and outside organisations particularly with the Right to Choose Pathways leading in unwarranted hardship to patients experiencing complications & distress. Watton Medical Practice has issues communicating to patients in regards to sudden appointments cancellation or rescheduling appointments without informing ... patients. The online forms are overly complicated and often down leading to distressing exposures to phone line call queues often exceeding 40 patients . Watton Medical Practice has consistency issues regarding Doctors as they’re is not set schedule for patients to know when there Doctor is available and doctors are apprehensive to make referrals or treat patients assigned to other doctors.

I've never had any problems. I had a problem with my finger and my feet and they sorted it out for me. I don't think there's anything wrong with phone appointments where there's nothing physical to see, that's fine. I think they need more GPs there though - it's built to accommodate more doctors so it's under-utilised.

I would like to express my sincere appreciation for the care I received from the Community Health Workers during the session they had recently in front of the practice.I am not very good with interacting on the spot but from the very beginning, their approach was warm, respectful, and reassuring. They took the time to listen carefully to my concerns, explained things clearly in a way that was easy to understand, and made sure I felt comfortable throughout the interaction.

What stood out most ... was their dedication to going beyond the basics signposting me to useful local services and now I have the right support in place .
Thank you ladies ,you have really made the difference.

Florentina and Tegan work really well with us at the Clubhouse. They've come along and spoken to our group members, and they promote our service with their patients which is fantastic.