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Really disappointed service. You ring at 8am on the dot and by the time you get through 30 minutes later there are no appointments and told to go to A&E. This is putting pressure on other resources when A&E is an inappropriate option. Further plans and thinking are required into the triage process and whether all patients allocated on the day appointments are appropriate instead of turning away patients who did need the service on the day.

The receptionist is fantastic! They go above and beyond, nothing's too much trouble. However I won't see the mental health nurse there again. They belittled my neurodiversity and health conditions.

I wish to register my sincere thanks for the excellent service that Hope Wason on reception at Windmill Surgery at Wymondham practice provided today. She was most helpful to my wife who was diagnosed with Shingles. She arranged for her to see a doctor when I raised my concern over my wife`s health. This help was excellent and she should be recognised for her first class service. I took my wife to A&E at the N&N Hospital and after a 12 hour wait to see a doctor yesterday she was sent home not ... detecting her symptoms for Shingles. Hope`s service to my wife has restored my confidence in the NHS. Thank you Hope. Best Wishes Mr Roy Maynard

I went to the surgery today with an inquiry and they were helpful, friendly and reception staff sorted out my prescription efficiently, going beyond my expectations to help. They called me later to ask an additional question and later confirmed that the prescription would be ready for collection in a couple of days. The service was friendly and efficient and made me feel like it was no trouble. Overall an amazing service.

I think they're pretty good. It's a bit of a struggle to get appointments, you phone at 8am and get in a queue. They could do with a bit more continuity of doctors but I can ask to see particular ones and they accommodate me if they can. Given the size of the practice and the people here, it would be good if they opened on the weekend too, else you have to go to the Walk-In Centre. Generally I am happy and the dispensary staff are helpful. The whole system itself is a bit dodgy at the moment. Th ... e frontline care is clinging on.

I've been to see the nurse today and it was brilliant. Fiona and Anne have always been really good. They always seem to do their best. I find it OK to make appointments.

They're very good. They're quite personable, particularly on reception. It's pleasant talking to them on the phone, it's not stressful.

They're brilliant. They seem very confident in what they do. I know you wait but that's how it works and they see you as soon as they can. They're very good at trying to fit my husband in too who has dementia. All in all, very good.

It's a great surgery. I'm seeing Mia the physician assistant and she's absolutely marvellous. She looks into everything and follows it up - very good. You hear so much about people saying they can't see a doctor but if you ring up at 8am it works alright to get an appointment that day.

I haven't had any problems. I know everyone struggles with appointments but there's a lot more people in the area. Sometimes when they call patients they only let it ring two or three times then hang up. I know my neighbour can't get to the phone in that time and I'm sure other older people would struggle too. Or even for people without mobility issues, they might be in the middle of something or trying to find their phone, so I think they should leave it ringing a bit longer. However the attitu ... de of all staff I've dealt with has been really good.