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We've been sent here from Cringleford, we're fortunate that we have a car. It was a case of come here or not have an appointment.

For about three months I tried going in-person to Cringleford to get my brother an appropriate appointment. About a month ago I was told we'd been booked with a pharmacist at Hethersett which is not the correct person but here we are so it's on record.

I don't think my brother should have been diagnosed with Alzheimer's so I don't think he should be on the medicat ... ion and the pharmacist won't be able to make that decision, only GPs can. My brother was only diagnosed from a brief memory test which didn't seem very reliable given that lots of older people struggle with memory.

You can't get a blood test here for it like you can in Australia. In my opinion the GPs aren't providing the service you'd expect, they don't listen to the patient and I don't know where they are! The doctors at Cringleford also didn't listen to my symptoms.

I was misdiagnosed and given antibiotics then antihistamines when actually I had full-blown Covid. They're not providing the service I would like to have and it can only get worse because of the houses going up, there are no more doctors.

The lady was really lovely and explained everything so well. Booking the appointment was easy. I prefer coming to the Cringleford surgery even though I live in Hethersett.

It's been okay today, it's been good and I will give it a 5, although it's usually more a 4 out of 5. It's good if you can get an appointment with the GP you want to see and I do find it difficult to get to see the doctor I prefer.

They know me and the GP says I can contact her and see her but when you speak to reception it doesn't seem to work like that. When I see my preferred GP they are so through.

Dr Birks is excellent, she bends over backwards to help you.

I checked in on time but I had to wait for 10 minutes before I was seen. No one told me there was a wait and it would have been better if they had told me.

I am a big fan of good communication. I saw the physio today and it was a very good experience.

She was very informative, very pleasant and it was all good.

I saw the physio today and it wasn't their fault but today has been a waste of time. I saw a different physio in July and had x rays and I received a letter to tell me the problem.

However when I saw the physio today as I was asked to do there was nothing on file for the physio to see. I was told the only thing she could do was to refer me back to triage.

I've been left in the lurch and I don't know when I will be contacted again.

I was seen quickly today and the service was very good. The nurse was kind and informative. The car park can sometimes be tricky. I live in Hethersett but because I can drive I don't mind going to Cringleford or Mulbarton.

Today was good, the nurse and the treatment all very good. However, sometimes it is not so good.

It's difficult to get appointments with a doctor and I am not able to see the doctor as I need to. If you could get an appointment easier it would be good.

Last time I came I couldn't see the doctor and the person I did see was unable to help and they had to speak to a doctor anyway to get a prescription.

It was good today, they were really friendly and so nice.

Today was fine because I had a regular check up, but it can be a hassle getting an appointment with a doctor. I needed an appointment recently but just couldn't get one. They need more doctors.

The receptionists don't make eye contact, they don't even bother to look up and seem very rude. Someone I know has been reduced to tears because of how they were treated by the reception staff.

I have found them very dismissive and not good at communicating with patients.

You see signs which say Be kind to our staff or something like that but because of how they are I want to go in wearing a sign that says "Please be kind to patients"