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I have had mixed experiences with the surgery in the past but I was really pleased with how my appointment went today. I attended the surgery for spirometry. Someone had rang to book this in and the appointment was sooner than I expected. They explained what I needed to do before hand. At the actual appointment I was called in on time, the nurse Jackie was really lovely, explained everything well and made me feel comfortable. She was very knowledgeable and able to explain this quickly and in eas ... y to understand terms. Just really impressed and thought Jackie was fantastic.

I don't come very often so it is hard to make a judgment but when I do the staff are very good.
When I phoned for a routine appointment it was a 2 week wait.

It was flawless today, amazing. I got sat down straight away (in reception) then he was free - perfectly on time. Booking by phone was a nightmare but I came in and got one for today. It's a little bit frustrating getting sent to the other ones as I live so close to here. It's a bit clinical in the waiting room, it could be a bit 'warmer' with plants or posters from the community. It would be inclusive to show local events.

My appointment was shrouded in mystery! I turned up for the physio as that's what had been on the text message and I was in with the doctor who didn't know why I was there. She did give me my scan results from a while ago and she put my mind at rest about them so that was good.

I have found them fantastic. A couple of months ago I would have said not so as appointments have been impossible get.
Their mental health help has been fantastic all the time.

Appalling! They have missed countless problems with my health and my children's. I had to wait 7 months for them to write a decent referral. Without the health visitor I would have given up. The GP fobbed me off and didn't believe me.
It doesn't feel like a safe place.
It's difficult to get an appointment, you are 30 in a phone queue and there is no availability, no routine appointments. They are not very helpful.
I was still trying to use Patches after it had been stopped, but I didn't reali ... ze as there had been no communication from the surgery to let me know.
I've been on the phone all day trying to get an appointment so I've come down to try instead. In the past I have gone to A&E because I can't get an appointment at the doctors.
When you do get in you see different doctors, you are spoken to badly and belittled. No one seems to get to know you especially when you need the help.
Today was better though. I was able to get the appointment I needed, the receptionist was really helpful and that makes all the difference.

When I first came here 10 years ago I thought it was wonderful but it is not as good as it was.
It's fine when you get here, you don't feel rushed in an appointment and you feel you have the whole attention of the person. The telephone and booking system however is less than satisfactory. There is a long queue and then you just get offered a telephone appointment. I prefer to talk to people face to face.

Today went better than I expected, I wanted to see a GP but I was given an appointment with a PA who did seem to know a lot about my condition. There was a delay though as I needed a prescription and the PA can't prescribe so I have to wait for the GP to do that. Overall today was a positive experience.
Recently I have been confused because I have been sent text messages asking for feedback back following an appointment, but I don't know which appointment they are referring to as I have had a f ... ew. I do like the call back system when the phones are busy.

It's a very good surgery

It's okay, they are good to you and have been there for me. They referred me to pain management and the GP was good.
I phone to make appointments and it seems to work well.