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Insanely difficult process for getting an appointment - takes weeks/months. Poor advice when you ring up trying to fob you off to walk in's or A&E

It's not really their fault but there are to many people for the service. The telephone wait times are unacceptable and there is an assumption that people can connect to the internet. The staff on the front desk can be hit and miss, today they were lovely, but the last few times I've been I've had issues. I really miss having a named doctor, I have long term conditions, and any GP I see doesn't have time to familiarise themselves with my file.

The wait for appointments is quite long, I had to wait 6 weeks, apart from that when you get in it's fine. To get same day appointments I've had to start coming down at 7:45. I don't mind travelling to the other sites, but what I don't understand is that you used to come in and there would be loads of people in the waiting room and now there isn't.

It's easy to get down here, I like the staff, I can go to Cringleford. It's not as easy to get to see a Doctor anymore but that's anywhere.

It seems more difficult now than it used to be. For example, I just tried to change an appointment but the receptionist couldn't do it. I have to wait for the team, whoever they are, to ring me. Everything's more complicated. This appointment was requested two months ago by the hospital and I only just got the date but I'm having an operation that day.
For the most part the staff are OK. The receptionists can be a bit abrupt but I understand the phone lines are probably ringing away. All the n ... urses are very good - helpful and friendly.
I've not seen a GP in a while. I saw two physicians associates who were very good but both had to refer me to the GP as they couldn't deal with everything required.
Don't get me started on appointments! You can't get one. You have to go online and it takes weeks to see anyone. What about people who aren't OK online?

Just been in to get some results, and they have made me an appointment. I put my prescription paper in the box on a Tuesday and come back the following Tuesday and it's ready to be collected. I don't come often, generally they're okay.

To get an appointment is a nightmare, you can't get through on the phone and I don't do online. Once you're in it's absolutely fine. It's always empty in the waiting room but you can't get an appointment. The GPs are brilliant when you see them and most of the receptionists are very good. I can't travel to the other sites for appointments so that no good for me.

It's bad, you just can't see a doctor. I've not seen one for about two years as they put me with other people like physios and nurse practitioners. The outcome has been pretty good when I've seen them but they're not doctors. I don't think they can point out what's wrong with you like a doctor can.

I feel like I've been really looked after especially in the last few weeks where I've been dealing with a new condition. I came out of the hospital's same day emergency care with no idea what the plan was, I was in the dark. The nurse team here validated me and put a plan in place. Having never really used NHS services much in my life, it's been amazing to see how well I'm taken care of. And I'm just one person, they do it for everybody!

Everyone is so friendly, good and helpful. I don't come often but I've been treated alright.