Dereham

Dereham

Address: 27 Theatre Street, Dereham, Norfolk, NR192EN

Reviews Summary

3 out of 5 stars

Based on 26 reviews

Review data

5 star reviews

23%

4 star reviews

19%

3 star reviews

12%

2 star reviews

19%

1 star reviews

27%

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Recent reviews

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Anonymous User - Collected By Engagement Team

June 21, 2024

1 out of 5 stars

Zero stars
They're very disorganised so I don't get my prescriptions here any more. They make you wait five days instead of three and then you have to wait inside there for about an hour!
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Anonymous User - Collected By Engagement Team

June 20, 2024

2 out of 5 stars

Nightmare!
It's a nightmare basically! You order online and leave it passed the time it should be in and it's still not ready. There's always such a long wait.
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Anonymous User - Collected By Engagement Team

June 20, 2024

4 out of 5 stars

Good service
You get a good service at the pharmacy
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Anonymous User - Collected By Engagement Team

June 20, 2024

1 out of 5 stars

It's terrible
It's terrible. I book my tablets online and I still have to wait for them even though it's a regular repeat. It's not very private, there's no space to talk where people can't hear. It looks dangerous - they're always stepping over boxes, someone's going to have an accident.
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Anonymous User - Collected By Engagement Team

March 16, 2023

3 out of 5 stars

Professional
I find the staff professional and they keep calm in challenging situations, I have seen other members of the public shout and be very rude to them. There has been a few mistakes and items missing but they do sort it out although it can take a little while.

They need to up the staffing levels as there is not enough staff to cope with the volume of work.
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Anonymous User - Collected By Engagement Team

March 16, 2023

5 out of 5 stars

On the ball
I am new to this pharmacy and so far I have not had any problems, I find they are efficient and on the ball
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Anonymous User - Collected By Engagement Team

March 16, 2023

5 out of 5 stars

Great
I find it great, they always have what I need so I have no complaints, considering everything that is going on I think they are doing well. It would be helpful if the staff did not keep changing and they had the opportunity to get to know regular customers.
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Anonymous User - Collected By Engagement Team

March 16, 2023

4 out of 5 stars

No Problems
I don't have any problems with this pharmacy. I put in my repeat prescription and it is always ready when I expect it to be, I don't find you have to wait long either. I think the service is the same as it was before Covid.
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Anonymous User - Collected By Engagement Team

March 16, 2023

4 out of 5 stars

It's great
They are always there to serve you and they open long hours.
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Anonymous User - Collected By Engagement Team

March 16, 2023

5 out of 5 stars

It has improved
It has improved recently. I am on life saving medication and they always have it ready on time.

I had a query about my prescription as it was saying I had no repeats left and I was not seeing the consultant for another few months, I phoned then and straight away they sorted it out with no problems. They just need more staff.
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