Carole Brown Health Centre

Carole Brown Health Centre

Address: St. Nicholas Court, Church Lane, Kings Lynn, Norfolk, PE316GZ

Reviews Summary

4 out of 5 stars

Based on 86 reviews

Review data

5 star reviews

44%

4 star reviews

33%

3 star reviews

13%

2 star reviews

3%

1 star reviews

7%

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Recent reviews

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Anonymous User

June 2, 2026

2 out of 5 stars

Difficult to see a doctor
Calling at 8.am for an appointment is very hit and miss. Quite often, there are only appointments for emergencies as there is only 1 doctor working. For a village of this size that is ludicrous and A&E becomes the only recourse.

I was under the impression that all surgeries had to have an option for booking appointments on-line. That is certainly not the case here.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to post your feedback regarding your experience with the practice. We are sorry you have not been 100% satisfied with the service you have received. Should you wish to raise any specific matters please do contact the surgery directly. Please refer to our website for SystmConnect which is our online system for appointment booking. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

3 out of 5 stars

They're okay, they do their best
They're okay, they do their best. It's not easy to get an appointment but once you're in it's fine, the reception staff are lovely, but I think it's the system. The dispensary is good.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for your comment and feedback. We are pleased you had a good experience with the reception team which we shall share with them. Please refer to our website for SystmConnect which is our online system and another way of booking appointments. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

4 out of 5 stars

Very good
They are very good. I think it's fine, they are very helpful.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for your kind words which will be shared with the wider team. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

3 out of 5 stars

Most of it is alright
I don't like all the calling up/ coming in early to get an appointment. Most of it is alright , when you get an appointment it's alright
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to post your feedback regarding your experience with the practice. Please refer to our website for SystmConnect which is our online system and another way to book an appointment. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

5 out of 5 stars

Unbelievable
Treatment is unbelievable. Staff are alright, every one of them.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to post your positive feedback which will be shared with the team. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

1 out of 5 stars

It's not good, I have found it very poor and had very bad experiences
It's not good, I have found it very poor and had very bad experiences. I came in a few weeks ago with a blood pressure of over 200 and was told there were no appointments, so I ended up in A&E. I do not rate it at all, I think the system is appalling. I think they try their best but the whole system is broken. I have been to A&E 4 times and been told to liaise with my own doctors but when I came yesterday they were closed for training so I have had to come back today. It would also be useful to ... have a bench or a shelter outside for when you have to come down and wait outside before they open.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to post your feedback, which will be shared with the team. We review our appointment availability to try to improve our patients experience. We now offer more frequent Saturday morning GP appointments across all our sites. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

5 out of 5 stars

We would be lost without our surgery
They are so professional with everything. Dr D, Nurse Claire and the receptionists are always brilliant. We would be lost without our surgery
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for your kind words. We are delighted to hear that your experiences have been positive and will share with the wider team. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

3 out of 5 stars

Can't get an appointment
The doctors are very good, especially Dr Nair who is very thorough. When you want an appointment though the surgery tells you to ring at 8am or 1pm which to me is pathetic.
The doctor told me if it gets worse to come and see them but when I try I can't get an appointment.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to share your feedback. We are sorry you have not been satisfied with the service you have received regarding appointment availability. We review our appointment availability to try to improve our patients experience and offer Saturday morning GP appointments. Please also refer to our website for SystmConnect which is our online system where you are also able to request appointments. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

4 out of 5 stars

The staff are lovely
The staff here are lovely and so accommodating. I do have an odd niggle though, it can be difficult to make appointments. I use the phone to make my appointments and they ask you to call at 8am and you have to wait in a queue. You do get an appointment but sometimes you have to wait. I understand you have to wait sometimes but it would just be better if I could just get an appointment quicker and easier.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for taking the time to post your kind feedback, which will be shared with the team. We review our appointment availability to try to improve our patients experience. We now offer more frequent Saturday morning GP appointments across all our sites. Thank you. Vida Healthcare

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Anonymous User - Collected By Engagement Team

May 20, 2026

4 out of 5 stars

Today was good
Today was good, there was not much of a queue and we were seen fairly on time. We got what we expected and hoped for from the appointment. It was also easy and straightforward to get the appointment. Overall everything is fine. The only reason I am not giving 5 out of 5 is because a little while ago we saw a doctor who was good but went straight to offer pain relief when that was not what we were asking for. We were asking for a scan which when we had a proper opportunity to explain they were ha ... ppy to organise.
  • Vida Healthcare (Carole Brown Health Centre)

    Thank you for your kind words. We are delighted to hear that your experience was overall positive and will share with the wider team. Thank you. Vida Healthcare