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Gayton Road Health And Surgical Centre
Reviews Summary
4 out of 5 stars
Based on 97 reviews
Review data
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5 star reviews
- 39%
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4 star reviews
- 29%
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3 star reviews
- 15%
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2 star reviews
- 2%
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1 star reviews
- 14%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

I have had no problems here. It's excellent and the service you get is good.
My appointment today was good and I have just booked the next three. I have regular appointments. I do prefer the earlier appointments so sometimes I go to St Augustine's
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for taking the time to post your positive feedback which will be shared with the team. Thank you. Vida Healthcare

The staff are all lovely, I always find the doctor friendly and helpful and the receptionists are too.
If I was rating the surgery for getting an appointment I would only give it 2 stars. It is just the way it is and it can put you off trying to come.
I have had to fight for everything for my knee, you have to or you wouldn't get anywhere.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. We regularly review our appointment availability to try to improve our patients experience and are now able to offer more face to face appointments. Thank you. Vida Healthcare

I think they are marvellous and very helpful. They phoned me up to see if I got my tablets. I moved from another surgery because its much closer to my house here. I have only been here a month but so far it has been very good.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for taking the time to post your positive feedback which will be shared with the team. Thank you. Vida Healthcare

I went to the pharmacy first and they told me to see a doctor so I've come in but there's none left. They've told me to come back at 12pm. I come here for my B12 injections and that's OK.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your feedback. Annual leave and sickness unfortunately has an impact on appointments, and we are aware that appointment availability is impacted. We understand the frustration this has caused for you and would like to offer our sincere apologies. Thank you Vida Healthcare

We're at Grimston surgery but I was sent here to see a specialist doctor today. It was wonderful, more or less on time and the doctor was charming. They explained everything well including what words meant that the hospital had said. It was Dr. Biran.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice which we shall gladly share with the team. Thank you. Vida Healthcare

I've had a lot of blood tests here and now I've got to do another one at the hospital. Surely in these days of computers that would all be registered and they can see what I've already had? I'm having ones every two weeks. The lady on reception at the moment, I'd give her 10 out of 10 as she's got a marvellous attitude. That hasn't always been the case on there!
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your positive comment and feedback regarding the reception team on your recent visit to the practice. We are sorry you are not satisfied with your experience regarding your blood tests. We would encourage you to contact us directly so that we may discuss and review. Thank you Vida Healthcare.

I came in early and there were no appointments left so now I have to go away and come back again at 12pm. I don't understand why they do it this way, it's frustrating.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your feedback. We are sorry you have not been satisfied with the service you have received regarding appointment availability. We review our appointment availability to try to improve our patients experience and offer Saturday morning GP appointments. Thank you. Vida Healthcare.

I get my yearly check-ups and they're always fine. Something was picked up on my last one which is why I'm here today so they do work and they follow things up. I would prefer to be asked to book online and be triaged from there. I have to give it a four because of the appointments system else it would be five stars.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your comment and feedback. We are pleased you had a good experience on your visit to the practice for your follow up which we shall share with the team. Please refer to our website for SystmConnect which is our online system. Thank you. Vida Healthcare

It's alright if you can get an appointment and my appointment today was alright. I have a yearly check-up which they contact me for to make an appointment. It's fine.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for taking the time to post your feedback, which will be shared with the team. We review our appointment availability to try to improve our patients experience. We now offer more frequent Saturday morning GP appointments across all our sites. Thank you. Vida Healthcare

I've had no problems, they're brilliant.
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Vida Healthcare (Gayton Road Health And Surgical Centre)
Thank you for your positive comment. We shall gladly share with the team. Thank you. Vida Healthcare
Reviews Summary
4 out of 5 stars
Based on 97 reviews
Review data
-
5 star reviews
- 39%
-
4 star reviews
- 29%
-
3 star reviews
- 15%
-
2 star reviews
- 2%
-
1 star reviews
- 14%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.