Norwich

Norwich

Address: The Surgery, 29 Woodcock Road, Norwich, Norfolk, NR33UA

Reviews Summary

4 out of 5 stars

Based on 51 reviews

Review data

5 star reviews

45%

4 star reviews

20%

3 star reviews

6%

2 star reviews

6%

1 star reviews

24%

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Recent reviews

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Anonymous User - Collected By Engagement Team

August 6, 2025

5 out of 5 stars

Get help when I need it
The staff are friendly and helpful.
I can get an appointment when I need it and the place is clean and tidy.
They look after me.
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Anonymous User - Collected By Engagement Team

July 28, 2025

2 out of 5 stars

Doctors keep changing
The doctors keep changing so I have to tell my story right from the beginning every time which is very frustrating.
It feels like you have to fight for an appointment.
The staff on reception are nice and friendly.
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Anonymous User - Collected By Engagement Team

July 28, 2025

5 out of 5 stars

They are all brilliant
The surgery is nice and close by.
The receptionists are outstanding.
I get on well with one particular doctor, Dr MacNab is the best and is absolutely fantastic.
You can sometimes struggle to get an appointment but it is normally okay.
They are all brilliant.
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Anonymous User - Collected By Engagement Team

July 28, 2025

5 out of 5 stars

Very Very Pleased
I made a mistake with my appointment time today and was an hour late for my appointment, but they still saw me and I did not feel rushed.
I am being look after really well and always have been here.
I have no problems.
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Anonymous User - Collected By Engagement Team

July 23, 2025

4 out of 5 stars

They're alright here
They're alright here, not a 5 as they've got a few issues. Came in today but not the correct day for the appointment, the appointment had to be done today so they got me booked in for later in the day.
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Anonymous User - Collected By Engagement Team

July 23, 2025

3 out of 5 stars

Always in a queue on the phone
When you try to get an appointment on the phone I always find I'm in a queue. Sometimes waiting 30 minutes to get through to book an appointment. The staff and the appointment are fine it's just getting the appointment.
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Anonymous User - Collected By Engagement Team

July 23, 2025

4 out of 5 stars

Everything is fine usually
Don't come often but have had issues getting appointments. Everything is fine usually. Can be difficult to get nurse appointments for dressings.
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Anonymous User - Collected By Engagement Team

July 23, 2025

5 out of 5 stars

I can't fault them
Haven't been in a while they've dealt with me really quick in an emergency, I can't fault them.
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Anonymous User - Collected By Engagement Team

July 23, 2025

5 out of 5 stars

The service over the years has been brilliant
I've been coming here since 1965 and the service over the years has been brilliant, not least in recent years. Never not been able to see a doctor, and they've never been wary to refer us, it gives us elderly confidence. They're very good and they listen to us. Not everyone listens to you when you get to a certain age. I can't think of anything negative.
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Anonymous User - Collected By Engagement Team

July 23, 2025

5 out of 5 stars

Never had any complaints
I've been here years and years and never had any complaints. They're always helpful and get me in at convenient times. All round lovely receptionists and doctors.
Showing 1 to 10 of 51 results