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Norwich
Reviews Summary
4 out of 5 stars
Based on 51 reviews
Review data
-
5 star reviews
- 45%
-
4 star reviews
- 20%
-
3 star reviews
- 6%
-
2 star reviews
- 6%
-
1 star reviews
- 24%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

The staff are friendly and helpful.
I can get an appointment when I need it and the place is clean and tidy.
They look after me.

The doctors keep changing so I have to tell my story right from the beginning every time which is very frustrating.
It feels like you have to fight for an appointment.
The staff on reception are nice and friendly.

The surgery is nice and close by.
The receptionists are outstanding.
I get on well with one particular doctor, Dr MacNab is the best and is absolutely fantastic.
You can sometimes struggle to get an appointment but it is normally okay.
They are all brilliant.

I made a mistake with my appointment time today and was an hour late for my appointment, but they still saw me and I did not feel rushed.
I am being look after really well and always have been here.
I have no problems.

They're alright here, not a 5 as they've got a few issues. Came in today but not the correct day for the appointment, the appointment had to be done today so they got me booked in for later in the day.

When you try to get an appointment on the phone I always find I'm in a queue. Sometimes waiting 30 minutes to get through to book an appointment. The staff and the appointment are fine it's just getting the appointment.

Don't come often but have had issues getting appointments. Everything is fine usually. Can be difficult to get nurse appointments for dressings.

Haven't been in a while they've dealt with me really quick in an emergency, I can't fault them.

I've been coming here since 1965 and the service over the years has been brilliant, not least in recent years. Never not been able to see a doctor, and they've never been wary to refer us, it gives us elderly confidence. They're very good and they listen to us. Not everyone listens to you when you get to a certain age. I can't think of anything negative.

I've been here years and years and never had any complaints. They're always helpful and get me in at convenient times. All round lovely receptionists and doctors.
Reviews Summary
4 out of 5 stars
Based on 51 reviews
Review data
-
5 star reviews
- 45%
-
4 star reviews
- 20%
-
3 star reviews
- 6%
-
2 star reviews
- 6%
-
1 star reviews
- 24%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.