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Original Feedback for Acle Medical Partnership:

1

Incompetent

This branch is not fit for purpose. Firstly there is no confidentiality at all. The receptionist at the front desk takes and receives calls in front of patients who are waiting in the waiting room, there is no privacy at all. To makes things worse she can multitask aswell and she will interrupt the call and check in patients (again with no confidentiality). I have personally been on both sides of this, I have been the patient checking in whilst the receptionist has been on the phone so the other patient on the phone has heard her recall back my name and date of birth for example and check me in for my appointment. And I also have been the patient on the phone and then been interrupted whilst she checks in patients into the waiting room, which yes it can get very confusing who she is talking to and very frustrating, especially when you're trying to find out information and she starts talking to someone else! So that's the first thing. Secondly, whilst waiting in the waiting room you can clearly hear the (who I presume are the secretary's) also taking and answering calls and they are very loud with no confidentiality again. I have heard all types of information, in a very silent and tiny waiting room it's extremely hard not to hear! These secretarial staff also speak to the receptionist on the front desk about tasks, shouting back and forth to each other. It's extremely unprofessional. The receptionist will regularly leave the front desk aswell for periods at a time and quite often when I've been waiting to be seen, there will be a que where the receptionist has gone AWOL to go and chat to the secretary staff. This medical practice does not contact patients back about any footfalls they put in place. They put tasks in or notes but they never get actioned. The patient will have to ring up and chase their own care to ensure they get the right care. This shouldn't be how a GP surgery functions. There is no care to patients here. Patients are not their number one priority. Doctors leave their trays full and unlooked at for weeks at a time with no thought for their patients. The secretary's and GPS do not follow up with their patients and don't let them know about results, letters, tests etc. If a patient doesn't call in and ask multiple times then nothing will be done and the patient will be forgotten about. One of the doctors in particular is completely incompetent and doesn't even know how to read bloodwork and how to link it with an existing condition that a patient has. (myself). She refused to send copies of medical information which firstly is not allowed (freedom of information), and secondly she read my bloodwork wrong, didn't look into my existing conditions or she did and is so incompetent that she didn't link the two together. Either way I had to have another doctor call me and confirm that yes my bloodwork is absolutely fine and in fact my bloods look the best they've been in years if not ever. I have many more stories to tell about this GP surgery which I will not write here as I wish to stay anonymous. But I will say if another GP surgery falls into my catchment area anytime soon then I will be moving at the very first chance I get.