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Original Feedback for All Saints Green Dental Clinic:

1

The Worse Dental Practice I Have Ever Known

They have cancelled my last two appointments twice in a row and I have already been waiting for months for a filling to be re-done, after the dentist did not do it properly the first time, four years ago. The tooth has since become sensitive to pressure, hot and cold food and drink. I went back to have this tooth looked at by the same dentist and then booked in for a treatment appointment. When I went back to have work done, I sat in the chair and the dentist tried to say it was a different tooth that I needed doing, not the actual tooth that is causing me these issues. I wasn't happy with what he said so before I let him start work on the different tooth (which was one next to said tooth), he and I both agreed that I go for a second opinion with another dentist in the same surgery. The second opinion dentist and I agreed that I would use him for any further treatment. It is the second dentist who keeps cancelling my appointments and I keep being put back month by month. Last week I was told by the receptionist that my new dentist would not be in on the day of my appointment. As it was already cancelled once, and my 79-year-old mum, who also sees this dentist, told me he has been rude to her more than once and he and his dental nurse have made her feel silly and intimidated. I felt a concern that the surgery was not being honest, so I took a visit to the dentist on the day of my so-called appointment to see if I could see him through the window and he was in fact working, as I could see him through the window with another patient in his chair. The surgery is not being truthful with me, as well as the receptionist being sarcastic on the phone (I have an audio recording of the conversation which I am more than happy to share). It is not acceptable that they are treating me (or my mum) this way and I am still in need of treatment on my sensitive tooth, which as far as I am concerned was the dentists' fault in the first place. The first dentist I was seeing has worked on two of my teeth and both haven't been done to a satisfactory level. He filled in a chipped wisdom tooth last year and that tooth is very sensitive when I use floss on it. I can feel that this tooth will eventually need more work, also. It is as if the standard of work provided is temporary and evetually you will need to go back for further work on any teeth they work on. Fells very unprofessional. I have fillings (done in other surgeries) from more than twenty years ago which are still ok to this day.