Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Bacon Road Medical Centre and have authority to leave this response *.

Original Feedback for Bacon Road Medical Centre:

1

The worst

Been a patient here for many years and it's got worse. Appointments are incredibly hard to get; you waste hours constantly calling back; receptionists decide who is and isn't seen despite their complete lack of any medical knowledge; despite it being 2024, you have to phone between 8-10am and even then you rudk being sent to walk in doctor; if you're 'lucky' enough to get an appointment, in person or by a call back, it is invariably with a nurse or or student doctor; there's no joined service and they do not see the complete picture quick enough, something which is vital as early diagnosis prevents more serious issues developing and resultant personal and economic costs those missed opportunities create; complaints are not welcomed - they just encourage to leave. I wondered what their purpose is - it's no wonder walk-in centres and A&E departments are creaking under the seams when GP practices like this won't help patients. This practice dismissed aspiration pneumonia as hayfever or viral and the delays their substandard service caused left me in serious danger and with potentially avoidable lung damage. It was only the excellence of the Norfolk & Norwich Hospital that saved my life when I eventually presented to A&E in a state of near collapse. As an athletic, lifelong non-smoker this GPs catalogue of error and delay has had a devastating affect on my life.