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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Bilney Hall:


5

They're very good to me

They're very good to me. I have people come and help me and they never complain. If they're busy, they'll tell me but if I do wait it's not very long. Nikki the manager is particularly nice. They always ask if I want to do activities and I do it if I want to. I would like to get some fresh air outside in my chair when the weather's nice. I haven't asked them to take me as I know they're busy and I don't want to pressure them. But the staff are lovely. I like my room, I get lots of birds visiting outside as my daughter put some feeders out there for them.

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