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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by Bluebird Care (Norwich & North Norfolk) and have authority to leave this response *.

Original Feedback for Bluebird Care (Norwich & North Norfolk):

5

A wonderful bunch of Ladies

My father was 89 and had vascular dementia. He was very regimented and had his way of doing things , nothing we did as a family was good enough. He became quite aggressive towards us and we were very concerned as to what we could do. After a recommendation from a friend of a friends daughter we rang Bluebird Norwich and from the moment we spoke to the lovely caring ladies on the phone a weight was lifted. We started we a couple of calls a week to help had to have a shower, and to be honest we didn't think it would work . They sent a lovely carer who just got dad and that was the start of a new chapter in his life . The care increased and dad had bad days , but he had more good days , he was engaging with the family and my dad was back . The care he received increased and it made a great difference , as a family we weren't stressed or worrying about dad , we knew he was in safe hands and being looked after . He called the carers his laughing ladies as they all made him laugh and happy . He looked forward to the visits and enjoyed spending time with the laughing ladies, playing dominoes and just having a cuppa and a piece of cake. I would highly recommend them , they made his last years pleasurable and the rest of the family can never thank them enough .