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I'm employed by Boots (New Costessey, Longwater Retail Park) and have authority to leave this response *.

Original Feedback for Boots (New Costessey, Longwater Retail Park):

1

racial discrimination of one staff from the pharmacy

came to get my monthly prescription. i paid prepayment prescription fir 1 year. was told my certificate has expired. i wasn't sure when ir will expire though. so i paid instead fir 2 prescriptions. left store but came back because i found my receipt when i purchased the PPC. the staff wont accept my receipt. eventhough i still have 5 mo ths left on it. she eont regumd my money back, instead keep wuestioning me about the validity of my reveipt implying that i am a fraud . she kept repeating in my face " you know tyou'll be fine if this is not real, the receipt, embarrasding me in front of my kids smd other customers. she check online and told me my PpC has expired, how can it be when i purchasedbit aug 2024, so i still have a few mo ths left. the moment i spproach her, i told her, i font like your tone in talking to me, belllitlling me, when she asked for my details i, i said my name . when she didnt understand, i tried to spell it for her to understand but she snapped "i dont wanna know you". well she asked gor my name. very rude the very first instsnt. i wad treated like i was somebody who is trying to commit fraud. she keep repeating " youll be fine if this is not real, the receipt" i work for nhs (nnuh) for 17 years, my husband is a theater nurse, my daughter is a nurse, i pay tax and a brotish citizen, but to be treated like that and humiliate me in front of others is unacceptable. to doubt the validity of their own receipt and imy to me that i'm lying is unacceptable. the receipt clearly states nhs prepayment 1 year, which i pai £114. and something. and they tell me , i probably boyght domething froms the shop and not the pharmacy? this lady is clearly racist. the moment i approach her, her demeanor quickly change and treated me differently. i was upset broke down in tears on one side out of embarrassment and anger. this ki d of staff should not be working dealing with customers directly, a racist , unfriendly, impatient, no work manners snd etiquette. i noticed how she treatedothet customers differnetly when they are british customers, smiles and friendly at them.sheshould be dealt with accordingly. she gives the shop a bad reputation. i was traumatised by the way she treated me.