Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Boots (Hethersett) and have authority to leave this response *.

Original Feedback for Boots (Hethersett):

1

Appalling

Very lovely but clearly overworked staff. I am often concerned for their wellbeing when I visit this branch in Hethersett. NOTE: the ratings I have provided are directed specifically at Boots Board of Directors and their CEO, not their overworked lovely staff at this branch. Long queues (enough to give you a heart attack from stress on bad days), medication shortages, and clear evidence of supply issues and stock control issues at whatever hub Boots run centrally. Are Boots Head Office back office functions fit for purpose? Does Boots Head office back office have enough staff? Shareholders probably don’t care if you look at last years post tax profits. Do we understand the impact all the supply issues have on our local GP’s? For example I ran out of my tablets 3 days ago, the GP in Hethersett issued a prescription electronically 21st Aug 2023 and today is 1st Sept and the staff at Boots Hethersett are unable to tell me when it is in stock. I had a problem last month with the same medication where I had to wait for well over two weeks after I had run out of tablets. I am not alone, you overhear (you cant help it after standing for what seems like a lifetime in a queue for your medication, only to find its not in stock when it should have been in stock and ready to collect) What about our elderly community having all this stress with their medication? What about the extra stress this may cause people with mental health issues? What about life threatening medication supply issues? Can we as a community be certain that people are not becoming seriously ill or dying in the Hethersett community due to this Pharmacies issues I wonder?