Boughton Surgery

Feedback

• Long time patient

  3

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I've been coming here 30 years and I've always got what was needed.

  
  
  Leave a provider response

• Superb Surgery

  5

  Submitted by Amelia 16th August 2022

  My parents are new patients to the surgery and all I can say is that the care, support, kindness and efficiency is beyond 10/10. I highly recommend this surgery.

  
  
  Leave a provider response

• They are very understanding

  5

  Submitted by Feedback collected by Healthwatch Norfolk 9th August 2022

  They are brilliant, no problems. I have been a patient here for 20 years and they are always very good. If I phone and explain they get me an appointment. They are very understanding.

  
  
  Leave a provider response

• They are extremely helpful and understanding

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 8th August 2022

  I like my new GP. They are fantastic, I love him to bits. I have had an incredible experience today. The GP was extremely helpful and understanding. They took the time to discuss and listen.

  
  
  Leave a provider response

• It's difficult to get an appointment

  3

  Submitted by Feedback collected by Healthwatch Norfolk staff 4th August 2022

  The doctors here are really nice and very attentive. The nurses are good. There are problems with making appointments though. My husband got the times wrong for his appointment and missed it and then had to wait another week. I phone up and can't get an appointment. It could be days before you get seen. If it's an emergency you phone at 8am but sometimes all the slots are gone. It is okay the only problem is getting in.

  
  
  Leave a provider response

• It's difficult to get an appointment

  3

  Submitted by Feedback collected by Healthwatch Norfolk 4th August 2022

  If it was just for getting an appointment I would give it 0 out of 5. I rang 4 times and I can't get an appointment. They say it is full today, call tomorrow. There is not always one tomorrow either. I need one the same day. They don't seem to be seeing people. However, once you get in it's okay.

  
  
  Leave a provider response

• They always see my child straightaway

  4

  Submitted by Feedback collected by Healthwatch Norfolk 4th August 2022

  They are good. Everything you come to them with is dealt with. When I was pregnant there were no quibbles, they would see you straightaway. It is sometimes a bit of a pain with the call back and having to call at 8am but I do always get an appointment.

  
  
  Leave a provider response

• refusal of husbands medication

  2

  Submitted by Anonymous 2nd June 2022

  refusal of medication by the pharmacy which th dr agreed to every 12 -14 days.I went to pick it up yesterday and its the 3rd time we havent recieved.

  
  
  Leave a provider response

• Impossible to get call back / appt with Dr.

  1

  Submitted by Anonymous 28th May 2022

  Had a couple of appts with Dr. - fine, was told by Dr to ring back after the weekend to monitor my prob. but rang every day at required time, and after waiting up to 17 mins was told list was full - ring back tomorrow!!! Why is there only 1 phone being answered at 8am?

  
  
  Leave a provider response

• Dispensary not fit for purpose

  1

  Submitted by Anonymous 25th March 2022

  the opening times and methods for asking for a repeat prescription have steadily become more onerous, to the point of being not fit for the purpose unless you don't have a full time job. When you try to use on of the NHS delivery services they do everything they can to be obstructive

• Reply from Boughton Surgery

  I note your comment on the recent dispensary changes and would say that Boughton Surgery is now coming in to line with the rest of the UK. Telephone ordering can be a dangerous practice hence the move to a safer ordering service via online services through our practice website, systmone online and posting your request in prescription box at main door which is available 7 days 24 hrs a day. By making this move it will prevent mistakes on ordering being misinterpreted on the phone and now free up phone lines for those patients trying to book appointments and emergency calls trying to get through as previously lines were blocked by patients ordering prescriptions outside of the hours allocated.