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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Bridge Street Dental Surgery:


3

Telephone Problems

It took a day and a half of trying before I got through to request an appointment. However, once this was acheived I received good service and the two extractions and filling that I needed were efficiently dealt with. Is it possible that the surgery would consider a ring-back service, which would do away with constantly being met with the engaged signal? Also, it would facilitate communication further if emailing were possible..... I realised the day after treatment that, possibly distracted by the Covid-induced restrictions, I had not requested a receipt so that I can reclaim the cost from my insurer. I am now faced with the prospect of trying to get through on the phone to request one. Obviously, I appreciate that my experience is to a large extent the result of Covid restrictions and I laud the surgery for following the rules, however, I feel that in a crisis, communication is vital and easier lines of communication could help.

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