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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Bridge Street Surgery:


4

More time should be given to patients

It is easy to arrange visits to the surgery for the practice nurses, but somewhat restricting in booking for a GP appointment. Luckily the response is usually the dame day. I will stress that there should be more normality in seeing if possible one own GP, and more time given to the patient to explain the problem. I tend to write any questions out like bullet points as a business meeting. It should not belike this.

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