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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Brundall Dental Practice:


4

Good but more understanding for families

I generally find them to be very good but there was one time when I turned up one minute late with my two children and they wouldn't see us. They are always happy for you to wait and we had a triple appointment of ten minutes each so you would think we could have still been seen. It's my own fault for being late but a bit more compassion for families would be nice. Otherwise they are spot on! I find their text reminders to be very handy although I haven't been receiving them lately.

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