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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Carers Matter Norfolk:

5

Excellent. I felt like I mean something today

Today's phone call was excellent. I felt worthy and listened to. So much has happened a short period of time for my mum and me as her support but Karen listened and advised me. I really feel better for speaking to Karen today. My mums care from Norfolk First Support was disappointing. My mother having terminal heart failure, after 3 weeks in hospital, being able to come home with a support package but it didn't go well. Three carers just letting themselves in her home without alerting her by ringing the door bell first. She felt disrespected in her own home by the first 3 carers who did nothing and made various comments which were not appropriate. My mum cancelled her care after just 2 days (4 carer visits). After sitting waiting for a morning call which came at 1.30pm. She was near to tears. However, speaking to Karen today as I try and help my mum, I felt like I was the only person Karen needed to speak to today. She was kind and allowed me to express myself as well as give me advice. As she said in our phone call she would email me with more details, alert Jackie and confirmed my telephone appointment. Which she did. Thank you for listening. Keep up the good work. I really think you made a difference today Karen to my esteem which I passed on to my mum : )