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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Carers Matter Norfolk:


5

I was empowered to take stock and regain...

my life! I spoke at length to a lady on the advice line, at a time when I had become emeshed with a family member, whom I was caring for, it was a hugely painful time. I felt heard, validated and supported in the most professional and empathetic way. Following this call I was able to take a step back and take care of me!!! Then I was able to re-evaluate the situation and place boundaries in place. I arranged some reflexology for myself and took a six day break. I think, from this experience, and the situation remains the same, I realise the complexity of caring...Thanks so much for the support I received, very grateful indeed.

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