Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for The Beaches Medical Centre:

1

Difficult to contact

It feels like they want to keep you away. I have to fill in an online form to contact them and then you get a receptionist or someone else call you. I don't like that I have to discuss my health with someone who isn't a health professional. I do understand that they have to triage patients though. I called this morning and wanted to book a non-urgent appointment. They told me to fill in a form. They didn't seem to understand that I didn't want to fill in a form for someone to call me and decide if I could see someone. I've waited in a phone queue to speak to the surgery and then been told there's no appointments because they've not been released yet. In my opinion, it just feels like the whole ethos is to keep you away. I've even had to fight for blood tests before. When I came out of hospital my haemoglobin was low so I needed regularly checked. It felt like I was having to fight to get the blood tests even though my physio was advising I had them. I've been unfortunately since I've had lots of issues. I find it important to get someone to see you now. They used to have an online system to book appointment but they got rid of it and the online contact form is not as good. I find it difficult to talk to the staff at the front desk with the screen in place, I find myself having to shout so they can hear me and this means you have no privacy.