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Original Feedback for The Beaches Medical Centre:

1

Refusal to examine a sick 3 year old....

My son had what I thought was croup. I was only offered a phone consultation, despite asking for my toddler to be seen. I was told "it sounds like you know what is is.... (I'm a Staff Nurse not a Doctor) here's a prescription for steroids " except there was no prescription. I turned up at my Local pharmacy expecting steroids, I has my sick son and other child in tow. The GP "forgot to prescribe steroids"! I had to sit in the pharmacy with a sick toddler, crying with a high temperature ringing the GP surgery, I was 21 in the queue. I waited 40 minutes to finally get through to the receptionist to be told "it's not my problem, I'll send an email to the on call GP" 2 hours later I finally get a text saying the prescription is ready, except they prescribed 4 TABLETS to a 3 year old who obviously can't take tablets. I gave up, I went to A&E where my son was admitted to children's ward straight away after being neglected and refused consultation with a GP. My son had a temperature of 40.5 degrees, Sat's of 94%, resp rate of 42, pulse of 169bpm.... none of which the GP would even look at. The Paget were appalled and asked us to put in a complaint to PALS (which I will be doing) myself and my husband are Senior Nurses at the James Paget University Hospital and I can tell you the care my son recieved was disgusting. My son had to attend the GP yesterday as he's still not well. We actually got a face to face appointment!!! Firstly the GP again refuses to full examine a 3 year old. He listened to my sons chest but refused to look in his ears, throat or examine anymore for signs of sepsis despite my son having symptoms of it still. We were told "what do you want me to do?" To which my Husband went mad stating "how dare you treat a sick 3 Yr old in this way?" We were given antibiotics for my son but again another cock up as the GP sent the prescription to the WRONG PHARMACY! We went back in to speak to the receptionist where we witnessed the receptionist stand verbally abuse a patient, loudly with all to hear. The receptionists laughed and baited an elderly lady provoking a fight with her.... I've never seen anything like it. I have now applied to move surgery as I have had beyond poor treatment from the Sussex Road branch. When I was At Magdalen way surgery we never has issues.