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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for The Beaches Medical Centre:

1

Pod System

I was told at my last visit to the surgery that in order to get a repeat prescription I would have to use the new POD system. The POD system then told me that I could not pick up my prescription from Hopton Pharmacy as the pharmacy dealing with the request would be Lloyds. I pressed ahead anyway and completed the online forms necessary and was then told that my request was being processed which involved Lloyds contacting Hopton Surgery to confirm the prescription. That was Monday the 3rd of July 2023. It is now Friday and the prescription has not arrived due to Royal Mail being unable to get the package into my postbox. The next delivery day will now be Monday 10th and seeing as I will be at work, it is unlikely that the delivery will be made then either. At that point I will be 1 week off my medication purely because of Hopton Surgery’s ‘new pod system’. It is not convenient for the medication to be delivered, it is not convenient for the pharmacy used to be Lloyds as Hopton pharmacy is not part of the Lloyds group. I need to be able to pick up my medication from Hopton pharmacy, I need Hopton surgery to be able to arrange this for me and seeing as they would have to O.K a request from Lloyds anyway, I fail to see how any of this is more convenient for anyone other than Lloyds pharmacy. Quite frankly the situation is unacceptable and as a member of the Ambulance Service, I find it a bit of an embarrassment to boot. Surely the patients needs come first? Surely, what is convenient to the patient trumps what is convenient for Hopton Surgery and Lloyds Pharmacy? I need this sorted out, from what I have witnessed so far this new pod system seems to regard the patients needs as secondary.