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Original Feedback for The Beaches Medical Centre:

2

The experience with this surgery can very!

Ive been a part of this surgery since the merger of my previous surgery from a few years back. The big issue with this surgery is the good doctors come, they're about for a few months, then they gone again. I have been seen mostly by Dr Dr Zukowski who quite honestly is the best doctor this practice has ever had. She listens, and truly cares about her patients! She remembers who I am and my medical history, what we have tried and what we should do next. I've since asked for an appointment with her to be told they don't know who I'm talking about, and now my next appointment is with someone new. I don't mind but the number of times a doctor fails to even have a quick skim of my medical notes is honestly quite frightening. I've recently had a telephone consultation with another doctor where an argument ensured because she did not read anything about me, nor would she listen to anything said on the call and is ignorant to the notes over what she believe to be the only steps of action. I was subsequently told by her I am apparently not unwell and despite previous sick notes being issued, she was unwilling to issue one. I am on a waiting list for a specialist consultant and the wait unfortunately 28 weeks. While waiting for my appointment apparently I am now cured and don't need any sick note. She then told me if I wasn't happy to phone the practise as she will not be discussing the matter any further and at my request I can talk to a different GP who may have a different take on the situation. I called to be told that I would not be allowed to talk to anyone about it and the notes she put on my record did not match what she told me. The receptionist refused to give me any doctors appointment and I am at the point where I struggle to walk! I was eventually referred to the "head receptionist" who would not discuss the issues at hand and ultimately asked what do I actually want. I said I want to have even 5 minutes of not being in constant pain, I got told to call if my conditions worsen and all that happened when I called was be told that essentially there is sod all wrong with me. I was then reluctanly given an appointment 5 weeks later with a new GP and I will see how that plays out tomorrow. Going from Dr Zukowski to this experience and the receptionist that took my call afterwards portray the surgery in two very polar opposite experiences. All the good staff and GPS ALWAYS LEAVE, so why does this practice have so many issues retaining the good staff?