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Original Feedback for The Beaches Medical Centre:

2

Appointment nightmare

Have been experiencing issues with making appointments for my family for a long time now. We live within very easy distance from Sussex Road, but actually getting an appointment at that branch is like a lucky dip. My son last year couldn’t walk suddenly on one leg it was too painful, so filled in an online form requesting a gp appointment, clearly requested for Sussex road, specified that I don’t drive and he was struggling to walk. Given a face to face appointment at Magdalen way! So he would have to walk (same amount of time whether to walk all the way or walk into the town for a bus) and no available taxis at the time as usual. Was told over the phone by a receptionist that was all they could do, desperate for someone to see him I had to help him hop there and back which he shouldn’t have had to deal with. That walk made him worse and he ended up in hospital as a result. I became ill last month with flu, which turned into an infection, could barely get out of bed, requested a phone appointment left an explanation & details, given a face to face at Hopton. Had to cancel and phone up to explain, but they gave me the gp appointment by phone I asked for in the first place! Why didn’t they just do that then?? Today filled in an online form for my son, requesting for phone appointment or if face to face Sussex road due to myself not being able to drive, stated i am ill same as him, and too ill for travel. Yes you guessed it, face to face at Hopton branch! They clearly used to read what I’d written before, a receptionist used to kindly call me if needed and I would get the help needed. I am so fed up of making online appointments just to have to cancel them and be stuck in a call queue just to say what I had already put in the form and they offer what I had initially asked for?! It’s gotten to the point where I avoid the doctors at much as possible even when I shouldn’t because I know it’s never going to be simple and just stresses me out.